Joshua Sipe
Glendale,AZ
Summary
Industrious CSR Manager bringing 3 years of extensive call center experience in inbound, outbound and blended environments. Expertise in training and development, client relations and problem-solving. Hardworking professional possessing excellent knowledge of management methods and techniques. Gifted Sous Chef with undeniable talents in developing menus to draw in clientele. Passionate individual creating healthy dishes made with locally grown ingredients. Ready for new challenge creating tasty meals for successful establishment. Talented kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with all types of cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager
AT&T Wireless
Amarillo, TX
05.2019 - 11.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Resolved concerns with products or services to help with retention and drive sales.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Bar Manager
Bar 3
Amarillo, TX
01.2018 - 07.2019
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
Kitchen Manager
Cold Beers and Cheeseburgers
Scottsdale, AZ
02.2016 - 01.2018
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed unique events and special promotions to drive sales.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Sous Chef/Kitchen Manager
St Francis
Phoenix, AZ
07.2013 - 02.2016
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Obtained fresh, local ingredients to lower grocery costs.
- Acted as head chef when required to maintain continuity of service and quality.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Planned and directed high-volume food preparation in fast-paced environment.
Education
Certificate in Pharmacy technician -
05.2010
High School Diploma -
05.2009
Skills
- Inter-department collaboration
- Customer Relationship Management Software (CRM)
- Personnel training and development
- Budgeting and reporting
- MS Office expert
- Purchasing and procurement
- Microsoft Outlook, Word and Excel
- Vendor Relationships
- Sanitation and Cleaning
- Food Preparing, Plating and Presentation
- Staff Scheduling
- Decision Making
- Recipe Development
- Cost Control and Budgeting
- Staff Recruiting and Hiring
Certification
ServSafe Manager
Timeline
Customer Service Manager - AT&T Wireless
05.2019 - 11.2020
Bar Manager - Bar 3
01.2018 - 07.2019
Kitchen Manager - Cold Beers and Cheeseburgers
02.2016 - 01.2018
Sous Chef/Kitchen Manager - St Francis
07.2013 - 02.2016
Pima Medical Institute - Certificate in Pharmacy technician,
Mountain View High School - High School Diploma,