Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Brooklyn Amundson

Arvada,CO

Summary

I am a dedicated, hardworking individual looking for a new opportunity where I can apply all of my management and team building skills. I love working alongside passionate people and believe it makes all the difference to culture. I catch on very quickly and I am always committed to bringing my best self to any role.

Overview

7
7
years of professional experience

Work History

General Manager

Aspire Medical Spa
01.2022 - 01.2024
  • Managed day to day operations including monitoring procurement, placing all office use orders, leading office staff and providers, and reviewing metrics weekly with leadership team.
  • Conducted progress meetings semi-monthly with office staff to review individual metrics and provide company updates.
  • Diffused and resolved all patient issues relating to billing and dissatisfaction with treatment.
  • Conducted interviews for new team members along side our owners and was included in final hiring decisions.
  • Created training schedules for new team members that included finding models to come in the office for treatment.
  • Familiar with CRM website Booker by MindBody.
  • Tracked product, injectables and office use supplies on a weekly basis to ensure inventory was not missing.
  • Worked closely with vendors and representatives to schedule injectable trainings to further staff education and craft.
  • Knowledgeable with EOS as well as POS systems.
  • Worked daily with patients in front of house operations. This included checking patients out at the end of their treatment, recommending retail product, and scheduling their next visit.

Childcare Provider

Kelsie And Jordan Stricker
07.2020 - 11.2021
  • Provided care for two children aged 2 and 4, 5 days a week.
  • Provided balanced meals and snacks.
  • Engaged in educational activities including reading, work books, painting and crafts.
  • Began taking one child to school daily and picking her up everyday.
  • Created a routine for both children that included their own responsibilities like cleaning up and taking naps.
  • Worked daily to build a positive and respectful relationship with both children and parents to make sure we were on the same page with expectations and rules set.
  • Maintain a very positive relationship with this family to this day that allows me to still see the children and went on a family vacation.

Customer Service Manager

Walmart
03.2018 - 04.2020
  • Opened up the front end every morning and prepared cash tills to begin serving customers.
  • Managed the customer service desk which included resolving customer concerns processing returns.
  • Managed the money service desk which included processing money orders, cashing checks and assisting in money transfers.
  • Verified customer identification and made judgement calls when handling money services to ensure both the business and well as the customer was protected from fraud.
  • Collected and returned all money tills at the end of the night when on closing shift.
  • Managed all cashiers and cart pushers breaks and lunches.
  • Assisted in yearly inventory counts on the front end to monitor loss prevention.
  • Worked overnight on Christmas to break down all holiday fixtures to be ready for the next day.

Server

Old Spaghetti Factory
06.2017 - 02.2018
  • Greeted customers with a positive attitude and assisted hosts in seating.
  • Handled cash and credit card transactions using a POS system.
  • Used suggestive selling when serving tables to always strive for the perfect ticket.
  • Bussed and pre-bussed tables.
  • Able to work in a fast faced environment and support my other co-workers in running food and taking orders when needed.
  • Handled multiple closing duties nightly including cleaning the soup and bread well, wiping trays down and rolling silverware.
  • Prepared for the lunch shift by coming in before open and setting up for the day.
  • Maintained hospitality with all customers.

Education

High School Diploma -

Westminster High School
Westminster, CO
12.2017

Skills

  • Customer service
  • Computer skills (Docs, Excel, Slack)
  • Leadership
  • POS systems
  • Pulling reports and ability to understand metrics
  • Teamwork
  • Communication with team and upper management
  • Problem solving
  • Managing accounts receivable
  • Very organized
  • Time management

Affiliations

  • Reading
  • Hiking
  • Dance
  • Yoga

Languages

English

Timeline

General Manager

Aspire Medical Spa
01.2022 - 01.2024

Childcare Provider

Kelsie And Jordan Stricker
07.2020 - 11.2021

Customer Service Manager

Walmart
03.2018 - 04.2020

Server

Old Spaghetti Factory
06.2017 - 02.2018

High School Diploma -

Westminster High School

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Brooklyn Amundson