Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklyn Brown

Ogden

Summary

Proven in enhancing customer satisfaction and mentoring new hires at Chick-fil-A, I excel in food safety training and public speaking. My ability to maintain composure under pressure and improve team productivity by developing key competencies has consistently elevated guest services and operational standards.

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Walmart
09.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Trainer, Food Safety Lead

Chick-fil-A
05.2021 - 08.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Developed job-specific competencies and performance standards.
  • Provided coaching and mentoring to employees. Especially when it came to raw chickens and cleanliness.

Education

Bachelor of Science - Medical Laboratory Science

Weber State University
Ogden, UT
05-2028

No Degree - Dental Assisting

Davis Technical College
Kaysville, UT
06-2024

High School Diploma -

NUAMES
Layton, UT
05-2024

Skills

  • Customer service
  • New hire training
  • Food safety training
  • Customer satisfaction
  • Food storage techniques
  • Public speaking
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Personal hygiene monitoring
  • Chemical handling
  • Guest services

Timeline

Customer Service Cashier

Walmart
09.2024 - Current

Trainer, Food Safety Lead

Chick-fil-A
05.2021 - 08.2024

Bachelor of Science - Medical Laboratory Science

Weber State University

No Degree - Dental Assisting

Davis Technical College

High School Diploma -

NUAMES
Brooklyn Brown