Brooklyn Burgess
Marion,OH
Summary
Dynamic Assistant Manager at Harding Memorial Healthcare with a proven track record in optimizing operations and enhancing patient care. Skilled in team leadership and conflict resolution, I spearheaded quality improvement initiatives that elevated service standards and boosted customer satisfaction. Committed to fostering collaboration and efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Harding Memorial Healthcare
Marion,Ohio
11.2013 - Current
- Oversaw daily operations to ensure adherence to healthcare regulations and standards.
- Streamlined staff scheduling to enhance workforce efficiency and optimize resource allocation.
- Facilitated training sessions for new employees on protocols to enhance team performance.
- Formulated patient care plans in collaboration with medical staff to enhance treatment effectiveness.
- Optimized administrative workflows to minimize paperwork and enhance operational efficiency.
- Spearheaded quality improvement initiatives to cultivate a culture of continuous enhancement among staff.
- Oversaw daily operations to ensure adherence to performance quality and service standards.
- Ensured cleanliness, safety, and organization of store environment to elevate customer experience.
- Cultivated strong working relationships with staff to enhance team collaboration.
- Oversaw cash intake and deposit record management to enhance accuracy and minimize discrepancies.
- Enhanced customer satisfaction by proactively addressing and resolving complaints.
- Provided expert guidance to customers in evaluating needs and preferences.
- Executed regular inventory counts to verify stock levels and address discrepancies.
- Oversaw inventory management to prevent stockouts and optimize overhead costs.
- Managed inventory of laboratory supplies, optimizing procurement processes to reduce costs.
- Oversaw daily lab operations, ensuring compliance with safety and regulatory standards.
Specimen Collector
Lexar Laboratories
Marion,Ohio
02.2018 - 09.2023
- Collected and processed biological specimens following strict safety protocols.
- Ensured accurate labeling and documentation of samples to maintain chain of custody.
- Performed routine quality control checks on collection equipment and supplies.
- Trained new staff on specimen collection techniques and best practices.
- Monitored inventory levels of collection materials, ensuring timely replenishment.
- Collaborated with laboratory teams to improve specimen handling procedures.
- Implemented process improvements that reduced sample processing time significantly.
- Developed training materials to enhance staff understanding of compliance regulations.
- Provided valuable input for process improvements during team meetings, contributing to an overall increase in efficiency and effectiveness within the department.
- Reduced patient wait times with effective scheduling and streamlined specimen processing techniques.
- Facilitated a positive work atmosphere by consistently demonstrating strong teamwork skills and offering support to colleagues when needed.
- Maximized patient satisfaction by providing clear explanations of collection procedures and addressing any concerns or questions.
- Assisted in the development of patient education materials, resulting in increased understanding and compliance with required testing protocols.
- Implemented quality control measures to identify potential errors or areas needing improvement within the collection process, leading to increased accuracy rates across the board.
- Supported interdisciplinary collaboration among healthcare professionals, ensuring timely communication of pertinent information related to patient care needs.
- Contributed to overall infection control efforts within the facility through strict adherence to sanitation protocols during specimen handling and disposal processes.
- Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
- Exceeded performance metrics set forth by management in terms of both volume collected as well as accurate documentation completion rates.
- Printed results reports and submitted for review.
- Assisted in the training of new Specimen Collectors, fostering a team-oriented work environment focused on quality patient care.
- Safeguarded patient privacy and confidentiality by following HIPAA regulations throughout all aspects of the specimen collection process.
- Streamlined workflow through efficient organization of supplies and equipment needed for daily collections.
- Continually expanded knowledge base in regard to evolving industry trends as well as updates regarding specific medical conditions that could impact test results.
- Labeled and prepared specimens for shipment to laboratory facilities.
DSP
RHAM
Marion Ohio
01.2016 - 09.2018
- Delivered direct support to individuals with disabilities, fostering skill development and independence.
- Implemented individualized care plans, ensuring adherence to health and safety protocols.
- Collaborated with multidisciplinary teams to enhance service delivery and client satisfaction.
- Trained new staff on best practices for client engagement and behavior management strategies.
- Monitored progress of clients, documenting outcomes and adjusting care plans as necessary.
- Developed recreational activities that promoted social interaction and life skills among participants.
- Advocated for client needs in team meetings, influencing program improvements and policy changes.
- Streamlined documentation processes, improving accuracy and accessibility of client records.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
High School Diploma -
Rushmore Academy
Marion OhioSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Operations management
- Employee performance evaluation
- Cost control
- Financial management
- Budgeting and finance
- Schedule oversight
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
Timeline
Specimen Collector
Lexar Laboratories
02.2018 - 09.2023
DSP
RHAM
01.2016 - 09.2018
Assistant Manager
Harding Memorial Healthcare
11.2013 - Current
High School Diploma -
Rushmore Academy