Hi, I’m
Brooklyn Capps
Spring,TX
Summary
As a dynamic leader with a solid track record at Southwest Pool Management, I have consistently improved facility performance and enhanced team efficiency. My expertise lies in working hard and always being ready to learn more. I excel at building high-performing teams and boosting customer satisfaction. By implementing innovative training and development strategies, I've driven significant improvements in operational efficiency and safety compliance.
Overview
5
years of professional experience
Work History
Southwest Pool Management
Aquatics Director
04.2024 - 09.2024
Job overview
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.
- Built a high-performing team of lifeguards and instructors by providing ongoing training, feedback, and professional development opportunities.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
Southwest Pool Management
Lifeguard
05.2019 - 08.2023
Job overview
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Sonics Drive In
Sonic Crew Member
02.2022 - 05.2022
Job overview
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Uncle Julio's
Restaurant Hostess
10.2021 - 02.2022
Job overview
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
American Eagle Outfitters, Inc
Sales Associate
01.2021 - 07.2021
Job overview
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Lone Star CollegeHouston, TX
Associate of Science
01-2027
Skills
- Instructor training
- Scheduling coordination
- First aid
- CPR certified
- Customer service
- Cash handling
- Safe food handling
- Teamwork and collaboration
Timeline
Aquatics Director
Southwest Pool Management
04.2024 - 09.2024
Sonic Crew Member
Sonics Drive In
02.2022 - 05.2022
Restaurant Hostess
Uncle Julio's
10.2021 - 02.2022
Sales Associate
American Eagle Outfitters, Inc
01.2021 - 07.2021
Lifeguard
Southwest Pool Management
05.2019 - 08.2023
Lone Star College
Associate of Science
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