Brooklyn Corsa
Lake Elsinore,CA
Summary
Driven Sales Manager with a proven track record at O'Neill Surf Shop, enhancing customer satisfaction and exceeding sales targets through strategic relationship building and effective team training. Demonstrates exceptional organizational skills and attention to detail, achieving a high retention rate and customer service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Sales Manager
O'Neill Surf Shop
11.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
Education
Associates - Business Administration
Mt San Jacinto College
San Jacinto, CA05.2025
High School Diploma -
Lakeside High School
Lake Elsinore06.2023
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Customer Service
- Customer Satisfaction
- Patience and composure
- Cash Handling
- KPI performance
- Organizational skills and attention to detail
- Spreadsheets Management
Timeline
Sales Manager
O'Neill Surf Shop
11.2022 - Current
Associates - Business Administration
Mt San Jacinto College
High School Diploma -
Lakeside High School
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