Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
BusinessDevelopmentManager
BROOKLYN CRAIG

BROOKLYN CRAIG

Houston,TX

Summary

Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Medical Assistant

Kelly Wilson OB/GYN Gynecologist
03.2025 - 05.2025
  • Prepping Exam Room For Patients, Taking Vitals, Cleaning Exam Tables and Room
  • Managed patient scheduling and maintained accurate medical records for efficient operations.
  • Collecting/Processing Blood And Urine Samples
  • Assisting Doctor With over 9 successful surgeries
  • Trained and mentored junior staff in clinical protocols and best practices for patient interaction.
  • Collaborated with healthcare providers to streamline communication and improve care coordination.

Customer Service Cashier

Denny's Restaurants Franchise Association
07.2005 - 02.2025
  • Managed cash transactions efficiently, ensuring accuracy and customer satisfaction.
  • Assisted customers with inquiries, providing prompt and knowledgeable support.
  • Trained new staff on cash handling procedures and customer service best practices.
  • Implemented promotional strategies to boost sales and improve customer engagement.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Home Healthcare

KiKi Hospice
01.2018 - 03.2021
  • Coordinated home healthcare services, helping patients receive quality care in a comfortable environment following hospitalization or rehabilitation stays.
  • Ensured compliance with regulatory guidelines governing home healthcare practice through meticulous attention to detail in documentation processes and quality assurance measures.
  • Streamlined daily operations within the home healthcare setting by effectively prioritizing tasks and managing time efficiently.

Education

Medical Assistant Certification Program - Anatomy

The College of Health Care Professions
Houston, TX
03.2025

Skills

  • HIPAA compliance
  • Specimens collection and processing
  • Patient scheduling
  • Electronic health records
  • Vital sign monitoring
  • Sterilization techniques
  • Patient documentation
  • Time management
  • Multitasking and organization
  • Patient assessments
  • Basic life support
  • Phlebotomy techniques

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.
  • Mentored junior staff on new equipment operation.
  • Reduced turnaround time on lab results by 5%.

Certification

  • BLS
  • Learning how to resuscitate adults, children and infants
  • 11/2024 - 12/2024
  • OSHA
  • Learning protocols and procedures about safety regulations for employees,customers and patient legal rights when accidents occur
  • 09/2024 - 10/2024

Languages

Spanish
Limited Working

Timeline

Medical Assistant

Kelly Wilson OB/GYN Gynecologist
03.2025 - 05.2025

Home Healthcare

KiKi Hospice
01.2018 - 03.2021

Customer Service Cashier

Denny's Restaurants Franchise Association
07.2005 - 02.2025

Medical Assistant Certification Program - Anatomy

The College of Health Care Professions

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