Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklyn Darling

Santaquin,Utah

Summary

Customer service professional with over 4 years of experience in fast-paced environments, team leadership, customer relations, and daily operations. Proven ability to train and mentor employees, resolve customer and employee concerns, maintain financial accuracy, and create positive customer experiences. Organized, dependable, and motivated to contribute strong leadership, communication, and problem-solving skills to a professional team.

Overview

6
6
years of professional experience

Work History

Shift Lead

Dutch Bros
Payson, Utah
03.2024 - Current
  • Oversee daily operations to ensure an efficient, organized, and positive, work environment.
  • Trained and mentored new employees on company standards, cashier duties and customer service techniques
  • Promoted effective teamwork to maintain a seamless workflow
  • Resolved customer complaints to maintain satisfaction and loyalty
  • Ensured cleanliness and safety standards were maintained throughout the work area.
  • Performed daily cash balance to ensure accuracy at night close
  • Supervised team members during busy shifts to ensure smooth operations.

Barista

Dutch Bros
Payson, Utah
08.2022 - 03.2024
  • Built a loyal clientele through friendly interactions
  • Created lasting relationships & maintained high standards of customer service.
  • Prepared orders within a timely manner
  • Managed cash and card transactions accurately
  • Ensured a tidy and structured environment for efficiency

Assistant

CA DARLING LLC
02.2022 - 08.2022
  • Kept an organized space for files
  • Sent important documents via fax to appropriate recipients
  • Manually input data into the computer
  • Faxed and implemented patient medical information while keeping patient confidentiality and maintaining an organized space

Shift Lead

Einstein Bagels
Santaquin, Utah
06.2021 - 02.2022
  • Managed team members and ensured the daily duties were completed.
  • Trained and mentored new employees on company standards and procedures.
  • Assisted customers in resolving their complaints to enhance satisfaction.
  • Handled issues within the store
  • Volunteered to cover shifts during staff shortages to maintain service levels.

Team Member

Einstein Bagels
Santaquin, Utah
02.2021 - 06.2021
  • Interacted with customers
  • Answered questions about items on the menu, while advancing customer service and communication skills.
  • Managed product transactions
  • Prepared fresh items following company recipes

Education

Associate of Applied Science -

Charter College
Salt Lake City, UT
03-2025

High School Diploma -

Payson High School
Payson, Utah
05-2023

Skills

  • Financial accuracy
  • Team management
  • Training new team members
  • Conflict resolution
  • Time management
  • Highly organized
  • Takes initiative

Timeline

Shift Lead

Dutch Bros
03.2024 - Current

Barista

Dutch Bros
08.2022 - 03.2024

Assistant

CA DARLING LLC
02.2022 - 08.2022

Shift Lead

Einstein Bagels
06.2021 - 02.2022

Team Member

Einstein Bagels
02.2021 - 06.2021

Associate of Applied Science -

Charter College

High School Diploma -

Payson High School
Brooklyn Darling