Luis Enrique Abendano Tequextle
San Jose,CA
Summary
Dynamic shift leader with a proven track record in customer service and conflict resolution. Committed to fostering high satisfaction levels and ensuring compliance with safety protocols.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Shift Leader
McDonald's
San Jose
03.2023 - 05.2026
- Supervised daily operations, ensuring quality and efficiency standards were consistently met.
- Delegated tasks to employees and monitored completion, ensuring smooth workflow and accountability.
- Trained new employees on procedures and customer service expectations, enhancing team readiness.
- Resolved customer complaints promptly, maintaining high satisfaction and loyalty levels.
- Implemented health and safety protocols, fostering a safe working environment.
- Adhered to all health code regulations while preparing food items for customers.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Certified Nursing Assistant -
Golden Valley Nursing Institute
San Jose, CASkills
- Food safety standards
- Quality assurance
- Order accuracy
- Customer service
- Customer-focused service
- Customer care
- Conflict resolution
- Team leadership
- Employee training
- Workplace safety
- Financial accuracy
- Physical stamina
- Product presentation
- Facility cleanliness
- Customer empathy
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Certified Nursing Assistant (CNA) - State of California Department of Public Health
Timeline
Shift Leader
McDonald's
03.2023 - 05.2026
Certified Nursing Assistant -
Golden Valley Nursing Institute