Jacqueline Jacobo
Santa Ana,Ca
Summary
Business marketing student at Cal State Fullerton with shift leadership experience in fast-paced restaurant operations. Demonstrated ability to supervise teams, deliver strong customer service, and uphold food safety standards. Track record includes training staff, resolving customer issues, and managing inventory to support consistent workflow.
Overview
7
7
years of professional experience
Work History
Shift Leader
Luna Grill
Lake Forest, California
06.2026 - Current
- Supervised team members during busy shifts to ensure smooth operations.
- Checked orders for quality and completeness.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Server
The Original Pancake House
Santa Ana, California
11.2025 - Current
- Delivered exceptional service to a high volume of daily customers, ensuring satisfaction and repeat visits.
- Coordinated with hosts, servers, and kitchen staff to streamline service and improve customer satisfaction.
- Took orders from customers accurately and in a timely manner.
- Maintained cleanliness and organization of the dining area during service shifts to enhance customer experience.
Shift Lead
Rubios
Santa Ana
01.2020 - 06.2026
- Coordinated shift coverage and team activities during peak times to maintain efficient service.
- Trained new hires on service standards and food preparation steps.
- Facilitated daily service needs for guests, team members, and management, ensuring smooth operations.
- Ensured cleanliness of restaurant areas and served high-quality food while effectively resolving guest concerns.
Education
Associates -
Santa Ana College
Santa Ana01-2022
HighSchool Diploma -
Segerstrom HighSchool
Santa Ana01-2018
Skills
- Food Safety Practices
- Food safety standards
- Management
- Team supervision
- Customer service
- Upselling Techniques
- Conflict resolution
- Inventory management
- Leadership
LANGUAGES
Spanish, English
Timeline
Shift Leader
Luna Grill
06.2026 - Current
Server
The Original Pancake House
11.2025 - Current
Shift Lead
Rubios
01.2020 - 06.2026
Associates -
Santa Ana College
HighSchool Diploma -
Segerstrom HighSchool