Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jose M. Riveros Arteaga

Miami,USA

Summary

A high-energy, results-driven professional with a proven track record in sales leadership, customer service, and financial management. Recognized as a top performer in multiple roles, with expertise in sales strategy, client relationship building, and operational efficiency. Strong technical knowledge in home theater, computing, and Microsoft products, ensuring seamless shopping experiences that drive revenue and customer loyalty. Extensive experience in cash handling, register balancing, and financial reporting, ensuring accuracy and accountability in all transactions. Fluent in English and Spanish, excelling in fast-paced environments while leveraging leadership skills to exceed expectations and maximize business success.


Overview

2
2
years of professional experience

Work History

Shift Lead

Best Buy
10.2024 - Current
  • Promoted due to exceptional leadership, sales achievements, and commitment to customer satisfaction
  • Supervise employee performance, provide mentorship, and drive team success by resolving customer-related issues efficiently
  • Manage store opening and closing procedures, ensuring operational excellence, security compliance, and financial accuracy

Sales Advisor

Best Buy
05.2024 - 10.2024
  • Top sales performer, consistently exceeding quotas and driving significant revenue growth
  • Delivered expert-level product knowledge in home theater, computing, and Microsoft Office & 365, guiding customers to ideal purchasing decisions
  • Maintained flawless cash handling and register closing procedures, ensuring financial integrity and compliance
  • Built strong client relationships, leading to repeat business and high customer retention
  • Achieved multiple Best Buy certifications, including Home Theater Specialist, TV & Audio Expert, Computing Sales Advisor, and Microsoft 365 Specialist

Cashier and Customer Service Clerk

Publix Supermarkets
10.2023 - 05.2024
  • Handled high-volume cash transactions with accuracy and efficiency, ensuring smooth daily financial operations
  • Responsible for register balancing and end-of-day financial reporting, maintaining company standards
  • Provided outstanding customer service, fostering a welcoming shopping experience and resolving inquiries with professionalism

Assistant Manager

AT&T, The Cellular Touch
05.2023 - 10.2023
  • Led store operations in the manager’s absence, ensuring sales goals were consistently met
  • Top performer, surpassing personal and team sales targets through strategic upselling and customer engagement
  • Managed daily cash handling, register balancing, and bank deposits to maintain financial accuracy
  • Trained and mentored employees, strengthening sales strategies and fraud prevention awareness

Sales Associate

AT&T, The Cellular Touch
10.2022 - 05.2023
  • Consistently ranked as a top-performing salesperson, exceeding monthly quotas and driving store revenue
  • Established strong customer relationships, leading to repeat business and positive client feedback
  • Delivered tailored recommendations on AT&T services, enhancing customer satisfaction and sales volume

Education

Bachelor of Science - Electrical Engineering

Florida International University (FIU)
12-2026

Associate in Arts - Electrical Engineering

Miami Dade College (MDC)
05.2025

Skills

  • Sales Leadership
  • Performance
  • Customer Engagement
  • Problem Solving
  • Financial Accuracy
  • Cash Management
  • Technical Expertise
  • Operational Management
  • Employee training
  • Guest service

Accomplishments

  • Documented and resolved Customer problems which led to better Customer experience and satisfaction.
  • Achieved Selling Goals by introducing performanceTrackers for daily goals.
  • Managed to improve my team performance by coaching and sharing personalized strategies for each one of them.
  • Achieved highest Number of new credit accounts opened within one-month period.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Lead

Best Buy
10.2024 - Current

Sales Advisor

Best Buy
05.2024 - 10.2024

Cashier and Customer Service Clerk

Publix Supermarkets
10.2023 - 05.2024

Assistant Manager

AT&T, The Cellular Touch
05.2023 - 10.2023

Sales Associate

AT&T, The Cellular Touch
10.2022 - 05.2023

Associate in Arts - Electrical Engineering

Miami Dade College (MDC)

Bachelor of Science - Electrical Engineering

Florida International University (FIU)
Jose M. Riveros Arteaga