Summary
Skills
Work History
Education
Generic

Brooklyn Deguzman

Dickinson,ND

Summary

Dynamic professional with a strong background in customer service and teamwork. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in training staff and implementing safety protocols, adaptation, and ensuring a positive and secure environment. Committed to delivering exceptional service and fostering a collaborative atmosphere.

Skills

  • Customer service
  • Cleanliness
  • Service quality
  • Problem-solving
  • Cross-selling and upselling
  • Strong communication skills
  • Patience and empathy
  • Positive coaching
  • Physical stamina
  • Security protocols
  • Friendly, positive attitude
  • Teamwork and collaboration

Work History

Restaurant Waiter

Phat Fish Brewery
Dickinson, ND
02.2025 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for guests.
  • Assisted in menu knowledge to effectively recommend food and beverage pairings.
  • Maintained cleanliness and organization of dining area to enhance guest satisfaction.
  • Adapted quickly to changing priorities during peak service times, maintaining efficiency.
  • Supported team members by training new staff on restaurant policies and procedures.
  • Answered customers' questions, recommended items, and recorded order information.

Specialist

North Dakota National Guard
Dickinson, ND
01.2025 - Current
  • Implemented emergency response protocols during incidents, enhancing safety procedures.
  • Evaluated security systems and recommended improvements to enhance protection efforts.
  • Collaborated with management to develop strategic security plans for facility operations.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.

Barista

Daily Perks
Dickinson, ND
12.2021 - Current
  • Crafted high-quality coffee beverages while ensuring consistency in taste and presentation.
  • Trained new baristas on proper brewing techniques and customer service standards.
  • Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
  • Managed inventory levels, ensuring availability of supplies for peak service times.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to optimize workflow during busy shifts, enhancing efficiency.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Gymnastics Coach

Western Edge Gymnastics
Dickinson, ND
02.2019 - 08.2022
  • Designed and implemented comprehensive training programs for athletes of all skill levels.
  • Evaluated athlete performance, providing constructive feedback to promote improvement.
  • Collaborated with parents and guardians to communicate progress and expectations effectively.
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Collaborated with fellow coaches to develop comprehensive training plans for individual athletes and teams.

Education

No Degree - Psychology

Dickinson State University
Dickinson, ND

High School Diploma -

Dickinson High School
Dickinson, ND
05-2023

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