Brooklyn Denlinger
Northgate Animal Hospital
Arcanum,OH
2
years of professional experience
I am very adaptable and resourceful customer service representative. I strive in fast paced environments, and enjoy a challenge to learn something new.
Work History
Customer Service Representative
6 Months- Handled billing inquiries and processed payments accurately and promptly.
- Managed appointment scheduling using electronic database systems efficiently.
- Collaborated with veterinary staff to ensure optimal patient care experience.
- Resolved client concerns through effective communication and problem-solving skills.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
Wedding Assistant (part Time)
11 Months- Oversaw setup and breakdown of wedding decorations and supplies.
- Supported setup and breakdown of wedding venues, ensuring aesthetics aligned with client vision.
- Organized inventory of decorations, materials, and tools for efficient event preparation.
- Coordinated transportation logistics for guests, ensuring punctual arrivals and departures from venues.
- Maintained cleanliness and organization of workspaces to enhance operational efficiency.
Veterinary Assistant
5 Months- Assisted veterinarians in examinations and treatment of animals, ensuring comfort and safety during procedures.
- Maintained cleanliness and organization of clinic facilities, adhering to health and safety standards.
- Communicated with pet owners regarding care instructions and post-treatment follow-up requirements.
- Handled inventory management, including restocking supplies and placing orders for essential medical products.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Sales Associate
1 Year 1 Month- Maintained knowledge of current promotions, sales, and product features to enhance customer experience.
- Processed transactions accurately using point-of-sale system, improving checkout efficiency.
- Executed daily merchandising strategies, optimizing product displays to drive sales performance.
- Collaborated with team members to achieve store goals and improve operational efficiency.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma
- Awarded 8th in the state of Ohio for Animal Husbandry FFA
- Honor Roll
- Certified in animal control and restraint
Skills
Customer service
Active listening
Critical thinking
Call center experience
Computer proficiency
Customer satisfaction measurement
Microsoft outlook
Scheduling
Call management
Paperwork processing
Appointment scheduling
Customer relationship management (CRM)
Timeline
Customer Service Representative
Northgate Animal Hospital
04.2026 - CurrentRead More
Veterinary Assistant
Bruns Animal Clinic
10.2025 - 03.2026Read More
Wedding Assistant (part Time)
Canyon Run Ranch
05.2025 - 04.2026Read More
Sales Associate
Dicks Sporting Goods
09.2024 - 10.2025Read More
Miami Valley Career Center
High School Diploma
Read More