Brooklyn Graham
Aspiring Car Sales Associate
Norton Shores
Summary
Enthusiastic and goal-driven individual with a strong background in customer service, relationship building, and sales through experience in food service and catering. Proven ability to effectively communicate, resolve conflicts, and deliver exceptional service in fast-paced environments. Highly adaptable and eager to apply my strong work ethic, multitasking skills, and problem-solving abilities to the automotive sales industry. With a passion for learning and growing in new fields, I am excited to leverage my transferable skills to help customers find the perfect vehicle while contributing to the success of a dynamic sales team.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden - Darden Restaurants
01.2024 - Current
- Customer Service Excellence: Delivered exceptional service by engaging with clients, taking orders, and ensuring a memorable dining experience.
- Event Catering & Sales: Coordinated and served food at various events, demonstrating strong organizational skills, while also upselling premium catering packages and menu items.
- Effective Communication: Used clear and effective communication to explain event menus and special requests to clients.
- Multitasking & Time Management: Managed multiple tasks, including food preparation, serving, and event coordination, in a high-pressure environment.
- Problem Solving & Conflict Resolution: Resolved guest concerns during events by offering timely solutions and ensuring client satisfaction.
- Team Collaboration: Worked closely with kitchen staff, event planners, and fellow servers to ensure seamless service during events.
- Relationship Building: Built strong relationships with event clients and repeat guests, ensuring continued business and referrals.
- Attention to Detail: Maintained high attention to detail while serving guests and managing event logistics, ensuring accuracy and customer satisfaction.
- Upselling & Product Knowledge: Leveraged knowledge of catering packages, menu items, and event details to suggest additional services and upgrades.
Child Care Monitor
Mona Shores Public Schools
08.2023 - 02.2024
- Customer Service & Relationship Building: Created a welcoming and supportive environment for children and their families by addressing their needs and concerns.
- Communication Skills: Effectively communicated with both children and parents, ensuring clear and positive interactions.
- Problem Solving & Conflict Resolution: Addressed conflicts and concerns between children or with parents calmly and efficiently, ensuring positive outcomes.
- Customer Needs Assessment: Observed children’s behaviors and communicated with parents to assess individual needs and ensure proper care.
- Organizational Skills: Organized daily schedules, activities, and documentation for children’s care, ensuring everything ran smoothly.
Education
No Degree -
Muskegon Community College
Muskegon, MI 05.2001 -
Skills
- Customer Service Excellence
- Communication Skills
- Relationship Building
- Upselling Experience
- Multitasking & Time Management
- Problem Solving
- Adaptability & Willingness to Learn
- Strong Work Ethic & Dependability
Timeline
Server
Olive Garden - Darden Restaurants
01.2024 - Current
Child Care Monitor
Mona Shores Public Schools
08.2023 - 02.2024
No Degree -
Muskegon Community College
05.2001 -
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