Summary
Overview
Work History
Education
Skills
Certification
Timeline
Brooklyn Gutensohn

Brooklyn Gutensohn

Gresham,OR

Summary

Smart Studio Manager known for being a valued team player and a dedicated employee. Promoting skills in relationship building and communication . Looking for a new position where a career spanning seven years can be utilized to help an organization that aligns with core values be an even bigger success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Studio Manager

Orangetheory Fitness
Gresham, OR
04.2021 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Recruited, trained and developed high-performing and customer-focused team from scratch.
  • Continually maintained high sales volume per month.
  • Implemented marketing strategies to promote studio to potential clients.
  • Coordinated with artists, producers and labels to schedule studio sessions.
  • Handled accounting for payroll and billing.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Personal Trainer

Self Employed
01.2017 - Current
  • One-One training, specializing in powerlifting/strength training
  • Lifestyle support and motivation
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
  • Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
  • Built customer loyalty by smoothly executing training initiatives.

Lead Sales / Team Manager

LA Fitness
01.2017 - 01.2020
  • Prospecting
  • Inside/outside marketing
  • Meeting daily sales goals, reaching monthly sales bonus.
  • Effectively presented information to customers and responded to questions.
  • Contacted qualifying leads and hesitant prospects to answer questions and provide further information prior to purchase.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Supervised sales team of 12 people, stepping in to support employees and deliver smooth sales processes for clients.

Lead Sales / Front Desk

GNC
01.2018 - 01.2019
  • Responsible for helping the store to maintain inventory of popular supplements and supplements that promise to be in demand
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Store Athlete

Nike
01.2015 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.

Lead Barista

Kombi Coffee Company
01.2013 - 01.2017
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Education

High School Diploma -

Sam Barlow High School, Gresham, OR
06.2015

Skills

  • Personal Training
  • Employee Coaching and Motivation
  • Active Listening
  • Customer Empathy
  • Sales and marketing
  • Team building

Certification

CPR Certification First Aid Certification AED Certification Food Handler Certification

Timeline

Studio Manager - Orangetheory Fitness
04.2021 - Current
Lead Sales / Front Desk - GNC
01.2018 - 01.2019
Personal Trainer - Self Employed
01.2017 - Current
Lead Sales / Team Manager - LA Fitness
01.2017 - 01.2020
Store Athlete - Nike
01.2015 - 01.2017
Lead Barista - Kombi Coffee Company
01.2013 - 01.2017
Sam Barlow High School - High School Diploma,

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Brooklyn Gutensohn