Brooklyn Hickman
Yorktown,VA
Summary
I have over 5 years of experience working in fast-paced environments, including the past 3 years at the Melting Pot.
I started as a server, moved into kitchen/prep positions and have recently been promoted into a management role after taking on increasing responsibilities.
I also have background in dental assisting education and have obtained my dental radiation and sterilization certifications.
I'm excited to transition into the dental field and continue learning and growing in a new career.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Manager/Key Holder
Jefferson Fondue Dvelopment
Newport News, VA
10.2023 - Current
- Managed and placed produce orders for the restaurant 4-5 times per week, ensuring accurate inventory for daily operations.
- Oversee daily shifts and ensure smooth restaurant operations by coordinating staff, addressing issues, and assisting wherever needed.
- Create and distribute daily prep list to both kitchen and server-side teams, ensuring staff understands and completes preparations before service.
- Train and support team members while providing guidance and assistance throughout shifts.
- Respond to customer concerns and operational issues professionally and make decisions to ensure the shift run efficiently.
- Handle end-of-shift employee checkouts and payouts accurately and efficiently.
- Maintain cleanliness, sanitation, safety, and operational standards throughout the restaurant.
- Communicate with management and staff regarding staffing, inventory, preparation, and daily operational needs.
- Managed and placed produce orders for restaurant 4-5 times per week, ensuring accurate inventory for daily operations.
Crew Trainer
McDonald's
Yorktown, VA
09.2021 - 09.2023
- Trained and coached new employees on restaurant procedures, customer service, food safety, and operational standards.
- Demonstrated and taught employees how to perform multiple positions, requiring a strong understanding of each station and its abilities.
- Assisted employees in learning proper opening, closing, cleaning, food preparation, and daily operating procedures.
- Supported team members during busy shifts by providing guidance, answering questions, and helping maintain efficient operations.
- Maintained knowledge of restaurant policies, procedures, food-safety standards, and safety requirements to effectively train new employees.
- Helped new employees become comfortable and independent in their assigned positions while maintaining company standards.
Education
High School Diploma -
York High School
Yorktown, VA06-2023
Skills
- Inventory Management
- Supply ordering
- Employee training and coaching
- Team Leadership
- Sanitation standards
- Organization and time management
- Attention to detail
- Customer service
- Professional communication
- Problem solving
- Multitasking
- Fast-paced environments
- Adaptability
- Reliable and dependable
Certification
Dental Radiation Safety Certification
Infection Control and Sterilization Certification
Languages
Spanish
Elementary
Timeline
Manager/Key Holder
Jefferson Fondue Dvelopment
10.2023 - Current
Crew Trainer
McDonald's
09.2021 - 09.2023
High School Diploma -
York High School