Summary
Overview
Work History
Education
Skills
Timeline
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Brooklyn Hopper

Pittsburg,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
Meridian, Idaho
06.2024 - 11.2024
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Online Personal Shopper

Fred Meyer
Meridian, ID
03.2023 - 05.2024
  • Created personalized shopping experiences for each customer.
  • Scanned items when pulling from shelves to update system stock information.

Cashier

Old Navy, Gap
Boise
02.2023 - 11.2023
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Team Member

Taco Bell
Boise, Idaho
01.2023 - 11.2023
  • Built and maintained working relationships with peers and upper management.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Participated in team meetings to discuss strategies for improvement.
  • Assisted newly hired team members by explaining company procedures and safety requirements.

Team Member

McDonald's
Boise, ID
07.2022 - 08.2023
  • Built and maintained working relationships with peers and upper management.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Participated in team meetings to discuss strategies for improvement.

Education

GED -

College of Western Idaho
Nampa, ID
08-2024

Skills

  • Client relations
  • Punctuality and reliability
  • Order processing
  • Customer service
  • Money handling
  • Hospitality and accommodation
  • POS systems expert
  • Active listening
  • Retail store support
  • Strong teamwork
  • Store maintenance
  • Retail marketing
  • Microsoft PowerPoint
  • Grammar
  • Product education

Timeline

Customer Service Representative

Uhaul Moving And Storage
06.2024 - 11.2024

Online Personal Shopper

Fred Meyer
03.2023 - 05.2024

Cashier

Old Navy, Gap
02.2023 - 11.2023

Team Member

Taco Bell
01.2023 - 11.2023

Team Member

McDonald's
07.2022 - 08.2023

GED -

College of Western Idaho
Brooklyn Hopper