- Blonding
- Fashion Colors
- Men's Cuts
- Extensions
- Lashes
- Social Media
Brooklyn Johanknecht
Waupaca,Wisconsin
Summary
Highly determined professional with a strong work ethic. Known for delivering exceptional customer service and consistently exceeding expectations in a work environment. Proven ability to stay motivated in fast-paced environments. Eager to bring my skills to contribute to the team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Scoopers
Waupaca, WI
07.2021 - Current
- Delivered fast, friendly service with knowledgeable support for wide-ranging questions about available options.
- Made waffle cones from scratch using waffle irons, bowls, and mixers.
- Anticipated and understood customer needs and exceeded expectations for quality and service.
- Used downtime productively by cleaning counters, making waffle cones, stocking paper goods, and organizing supplies.
- Communicated appropriately with fellow team members to achieve daily objectives.
- Operated POS system to process high volume of transactions accurately.
- Opened and closed storefront.
Dog/Pet Care Provider
Rover
Milwaukee, WI
08.2023 - 03.2024
- Used a smartphone app to coordinate appointments and manage client communications.
- Provided care at clients' homes for extended periods to care for dogs, cats, and other pets.
- Maintained a reliable schedule for owners' peace of mind and pets' wellbeing.
- Maintained regular rotation of clients to accommodate vacations, personal outings, and daytime pet support.
- Walked animals to offer exercise and prevent in- home accidents.
- Performed animal feeding and care tasks to animals daily.
Waitress/Hostess
Wheelhouse Restaurant
Waupaca, WI
06.2021 - 08.2023
- Greeted customers, and seated in sections according to staffing.
- Handled food safely and kept spaces clean to maintain proper sanitation.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages in a fast-paced environment.
- Handles customer inquiries and orders via phone.
- Operated guest issues and special requests independently and escalated advanced issues to senior managers.
- Set up tables with glassware, linens, and silverware to prepare tables for service.
Education
High School Diploma -
Neenah High School
Neenah01-2021
High School Diploma -
Waupaca High School
Waupaca, WI01-2023
Bryant & Stratton College
Wauwatosa, WIThe Salon Professional Academy
Appleton06-2025
Skills
- Customer Service Skills
- Microsoft Office Suite Including Excel, PowerPoint, and Outlook
- Social Media
- Verbal Communication
Pet Grooming - Cleaning Experience
- Google Meet, Zoom, Microsoft Teams
Certification
Certified in Babe Hair Extensions
Interests
Timeline
Dog/Pet Care Provider
Rover
08.2023 - 03.2024
Customer Service Representative
Scoopers
07.2021 - Current
Waitress/Hostess
Wheelhouse Restaurant
06.2021 - 08.2023
High School Diploma -
Neenah High School
High School Diploma -
Waupaca High School
Bryant & Stratton College
The Salon Professional Academy