Brooklyn Koch
Rice Lake
Summary
Dynamic professional with a proven track record at T-Mobile, excelling in staff training and development, and loss prevention strategies. Demonstrated ability to enhance team collaboration and customer satisfaction, significantly contributing to sales strategy development. Known for exceptional problem-solving skills and reliability, consistently achieving company goals with innovative solutions.
Overview
5
5
years of professional experience
Work History
Retail Associate Manager
T-Mobile
04.2023 - Current
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Mobile Expert
T-Mobile
11.2021 - 04.2023
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
Deli Merchandiser
Coborn's
04.2020 - 08.2021
- Enhanced customer satisfaction by providing exceptional deli product recommendations and personalized service.
- Improved deli operation speed without compromising on quality ensuring quick service even during high-demand periods.
- Provided training and mentorship to new hires, fostering strong teamwork within the deli department.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Rice Lake High School
Rice Lake, WI05-2021
Skills
- Store operations
- Staff training and development
- Delegation and supervision
- Sales strategy development
- Loss prevention strategies
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
- Customer service management
Accomplishments
Ranked in the top 20% of nationwide sales performance at T-Mobile during Q4 2022.
Timeline
Retail Associate Manager
T-Mobile
04.2023 - Current
Mobile Expert
T-Mobile
11.2021 - 04.2023
Deli Merchandiser
Coborn's
04.2020 - 08.2021
High School Diploma -
Rice Lake High School
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