Drew Moore
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Case Supervisor
Yardi
Charlotte, NC
10.2022 - Current
- Lead a team of Case Auditors in their efforts to monitor, track, and document program requirements for Rent Relief applications
- Ensure confidentiality, accuracy, and completeness of tenant records and documentation
- Analyze financial data to confirm eligibility and approve applicant funding
- Review team's work for accuracy and compliance with all program regulations
- Directly supports, trains, mentors, and evaluate performance of up to six Case Auditors
- Approval cases resulting in a significant $2,229,908.36 payout to homeowners.
- Conducted regular audits of case files to maintain quality control standards while identifying areas for improvement or further training opportunities for staff members
Case Auditor
Randstad
Charlotte, NC
01.2022 - 10.2022
- Provides case auditing to qualifying residents and landlords participating in Federal and State programs
- Conducts tenant file reviews to determine whether applicants meet income eligibility requirements; uses various techniques to qualify applicants including, manual income calculation and third-party data sources
- Maintains internal control systems and contributes required daily team metrics
- Completes weekly progress reports and other reporting metrics required by management
Processor III
Computershare Loan Services
Charlotte, NC
05.2021 - 01.2022
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Increased productivity by effectively managing workload and prioritizing tasks
- Enhanced team collaboration, sharing best practices for efficient processing techniques
Post Closing Analyst III
Movement Mortgage
Charlotte, NC
11.2015 - 05.2021
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
Education
Associate of Science -
Sinclair Community College
Dayton, OH05.2004
High School Diploma -
Mound Street Health Careers Academy
Dayton, OH06.2002
Skills
- Cultural Competency
- Case Documentation
- Technical Knowledge
- Client Relationship Building
Timeline
Case Supervisor
Yardi
10.2022 - Current
Case Auditor
Randstad
01.2022 - 10.2022
Processor III
Computershare Loan Services
05.2021 - 01.2022
Post Closing Analyst III
Movement Mortgage
11.2015 - 05.2021
Associate of Science -
Sinclair Community College
High School Diploma -
Mound Street Health Careers Academy