Brooklyn Lentz
Oxford,NC
Summary
Dedicated Hospitality Professional experienced in delivering exceptional guest experiences in fast-paced environments. Enhanced customer satisfaction through effective seating organization, accurate order taking, and efficient table management. Committed to collaboration, flexibility, and promoting positive dining experiences through genuine hospitality.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Hostess/ waitress
Metro Diner
Raleigh, NC
10.2022 - Current
- Greeted guests warmly at Metro Diner entrance and managed initial impressions
- Removed dirty dishes and prepared tables for service
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Manage and operated tablet to communicate the wait list
- Ensured cleanliness of menus for optimal guest experience
- Maintained lobby area cleanliness to enhance guest satisfaction
- Designed layout to streamline guest flow and improve service efficiency
- Operate the POS system
- Swiftly maneuver dining room to present food to guests from the window
- Transaction with various forms of payment
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- In charge of opening and closing the store by restocking ice,cups, silverware and sets up coffee.
- Coordinated with servers and managers to maintain smooth dining room flow
Opener telemarketing
Security Force, Inc.
Raleigh, NC
09.2022 - 11.2022
- Executed cold calls to engage potential clients and generate interest
- Facilitated communication with customers to resolve inquiries and ensure satisfaction
- Demonstrated strong interpersonal skills when interacting with customers.
- Resolved customer concerns effectively by responding to objections with clarity and professionalism.
- Scheduled appointments for employer representatives
- Logged call notes in employer tracking system
- Maintained up-to-date knowledge of company products and services.
- Recorded accurate notes about each conversation into company database for future reference.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
ECart Driver
Aw North Carolina Inc.
Durham, NC
10.2021 - 09.2022
- Promoted safety by adhering to driving regulations
- Inspected vehicles for cleanliness and checked battery and oil levels prior to departure.
- Guided the sorting process to ensure parts reached the correct chutes.
- Moved pallets to designated areas using warehouse equipment. with empty tote to wrap by machine if not Asian totes
- Maintained delivery schedules without compromising safety.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Documented daily mileage, battery, and other data.
- Reported any incidents involving the truck or its cargo to management immediately.
- Secured merchandise in vehicles to prevent damage during transport., checked loads to ensure that cargo was secure and distributed evenly.
- Assisted with loading and unloading freight using hand-trucks or pallet jacks.
- Sorted parts into totes for efficient organization
- Categorized parts to streamline assembly workflow
- Ensured parts were directed to the correct chutes during sorting.
- Ensured empty totes were properly arranged on carts for efficient transport
- Individually wrapped empty Asian totes to ensure protection during storage
- Move pallet with empty tote to wrap by machine if not Asian totes
Appointment Setter
Blue Raven Solar
Cary, NC
03.2021 - 05.2021
- Coordinated appointment arrangements to optimize scheduling efficiency
- Conducted neighborhood walkthroughs to assess community conditions
- Issued text notifications to ensure reminders for scheduled appointments
- Answered inbound calls and resolved appointment questions with clear communication.
- Documented call notes and follow-up tasks for accurate office tracking.
- Utilized problem-solving skills to resolve customer inquiries efficiently.
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Executed data entry tasks with precision and efficiency to ensure accurate records..
- Developed an understanding of company policies regarding customer service, sales, and appointment booking procedures.
- Maintained customer records in database system and updated customer contact information when necessary.
- Supported marketing campaigns by providing detailed information about upcoming promotions or discounts for appointments booked through the center.
- Adhered strictly to data protection regulations when handling sensitive information from customers.
- Identified opportunities to upsell additional products or services during conversations with customers.
Sales Associate/Cashier
Conn's Home Plus
Raleigh, NC
10.2019 - 03.2021
- Created a positive first impression for guests entering the establishment.
- Maintained balance of cash drawer throughout shifts to ensure accuracy.
- Balanced cash drawer daily to ensure accurate financial transactions
- Ensured lobby cleanliness by vacuuming daily to create a welcoming environment.
- Initiated daily outreach by making at least 20 phone calls to connect with clients
- Educated customers on warranty benefits to encourage informed purchasing decisions.
- Maintained comprehensive knowledge of product offerings and features.
- Conducted over 20 phone calls daily to follow up with customers and drive sales
- Constructed furniture according to specifications
- Assisted customers with product selection and purchase decisions on sales floor.
- Explained features, pricing, and availability using clear product knowledge.
- Processed transactions through POS systems and handled payments accurately.
- Maintained organized displays and refreshed merchandise across showroom areas.
- Tracked inventory levels and communicated stock needs to management.
- Followed up with customers regarding orders, quotes, and service questions.
- Supported team members with store opening, closing, and daily sales tasks.
- Developed key customer relationships to increase sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Collaborated with team members to develop effective sales plans.
- Tracked inventory levels and placed orders to ensure product availability.
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Counted cash at end of shifts to verify accuracy and prepare deposits., made change, and stored coupons to keep organized and balanced cash register drawer.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Recognized security risks to properly handle situations.
- Recruited, hired and trained new hires to optimize profitability.
- Reduced process lags by training employees on best practices and protocols.
Hostess
Ruby Tuesday
Raleigh, NC
07.2018 - 10.2019
- Greeted guests warmly entrance and managed initial impressions
- Schedule reservations by phone
- Ensured lobby cleanliness to enhance guest experience.
- Managed phone inquiries to assist guests and streamline operations
- Processed to-go orders to meet guest needs efficiently
- Maintained cleanliness of bar to provide a pleasant environment for patrons.
- Coordinated catering tasks to support event needs.
- Coordinated with servers and managers to maintain smooth dining room flow
- Manage flow chart effectively to ensure quality time management for seating guests.
- Built positive relationships with other front-of-house and kitchen staff.
Cashier
Avenue
Raleigh, NC
03.2018 - 08.2019
- Facilitated payment transactions for purchases
- Answered incoming calls promptly and professionally, providing assistance to enhance customer experience
- Conducted outbound phone calls to follow up with customers, ensuring satisfaction and addressing inquiries
- Developed strong product knowledge to support effective customer service and informed purchasing decisions
- Executing plan-o-gram displays according to company standard
- Assisted customers with product selection and purchase decisions on sales floor
- Explained features, pricing, and promotions using store policy and product knowledge
- Resolved customer concerns with professional service and clear communication
- Coordinated with team members to maintain daily sales floor coverage
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new associates on sales procedures, service standards, and store policies
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
3rd Key Manager
Icing By Claire's
Raleigh, NC
02.2017 - 03.2018
- Greeted customers and delivered knowledgeable sales support on retail floor.
- Recommended products using detailed store and merchandise knowledge.
- Processed purchases, returns, and exchanges through point-of-sale system.
- Maintained organized displays and followed visual merchandising standards.
- Assisted team members with store opening, closing, and daily recovery tasks
- Interacted with vendors to ensure timely delivery of goods according to purchase orders.
- Processed payments for merchandise using credit cards, gift cards, checks, or other forms of payment.
- Organized backroom areas ensuring proper labeling of merchandise according to size, style, color codes.
- Informed customers about discounts and special offers available in the store.
- Checked out customers quickly and efficiently while providing friendly customer service.
- Provided customers with product information such as product features, benefits, availability dates.
- Ordered products to ensure consistent stock levels.
- Prepared weekly reports detailing progress towards meeting sales objectives.
- Suggested additional items that complemented customer purchases.
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
- Tracked monthly performance metrics related to sales goals for assigned territory.
- Monitored competitors' pricing strategies in order to adjust own pricing accordingly.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Assisted in the preparation and execution of physical inventory counts.
- Processed and organized shipments, restocked merchandise on the sales floor promptly.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips, balancing drawers, and dropping the deposit at bank at end of day
Cashier,buser, dishwasher,host,food prep
Steak N Shake
Raleigh, NC
10.2014 - 02.2017
- Handled cash payments and reconciled daily transactions accurately.
- Answered phone and processed to-go orders efficiently, ensuring accuracy for customer satisfaction.
- Managed waitlist and communicated accurate wait times to guests.
- Seated diners according to floor plan and server rotation
- Coordinated with servers and managers to maintain smooth dining room flow
- Reset tables quickly for incoming parties to maintain service flow promptly for incoming parties
- Monitored lobby and dining room for guest comfort and readiness
- Assisted guests with menu questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of the manager on duty.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to create a comfortable dining experience, enhancing overall guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Tracked seated guests and available seating to optimize table turnover and available seating by hand and using a phone to call.
- Tracked seated guests and available seating to optimize table turnover and available seating by hand and using a phone to call.
Education
College Degree - General Studies
Wake Technical Community College
Raleigh, NCHigh school diploma - General Studies
Wake Forest-Rolesville High School
Raleigh, NCSkills
- Upselling expertise(10 years)
- Food Safety Practices(2 years)
- Store Management Experience (2 years)
- Retail Management (2 years)
- Inventory Control (1 year)
- Serving skills(2 years)
- Host/Hostess (8 years)
- POS (6 years)
- Toast (2 years)
- Catering (2 years)
- Cashiering (10 years)
- Planograms (3 years)
- Merchandising (2 years)
- Sales (5 years)
- Cash handling expertise(10 years)
- Reservation Management(10 years)
- Busser (10 years)
- Dining Area Maintenance(10 years)
- Service recovery skills(10 years)
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License
Clubs
- International thespian society
- July 2013 to Present
- Theater production
- Costumes design
- Impromptu skits
Timeline
Hostess/ waitress
Metro Diner
10.2022 - Current
Opener telemarketing
Security Force, Inc.
09.2022 - 11.2022
ECart Driver
Aw North Carolina Inc.
10.2021 - 09.2022
Appointment Setter
Blue Raven Solar
03.2021 - 05.2021
Sales Associate/Cashier
Conn's Home Plus
10.2019 - 03.2021
Hostess
Ruby Tuesday
07.2018 - 10.2019
Cashier
Avenue
03.2018 - 08.2019
3rd Key Manager
Icing By Claire's
02.2017 - 03.2018
Cashier,buser, dishwasher,host,food prep
Steak N Shake
10.2014 - 02.2017
College Degree - General Studies
Wake Technical Community College
High school diploma - General Studies
Wake Forest-Rolesville High School