Brooklyn Link
Elmwood
Summary
Dynamic professional with a proven track record at Western Wisconsin Health, adept in customer service and team leadership. Excelled in adapting to healthcare changes, enhancing patient care quality, and mentoring staff for growth. Skilled in maintaining detailed records and efficient team collaboration.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Western Wisconsin Health
06.2023 - Current
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Answered incoming calls, scheduled appointments and filed medical records.
Assistant Manager
Stable Living
10.2022 - 05.2023
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
Patient Care Assistant
Marshfield Medical Center
06.2022 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
University of Wisconsin, Eau Claire
Eau Claire, WIChippewa Valley Technical College
Eau Claire, WISkills
- Customer service
- Phone and email etiquette
- Team collaboration
- Flexible schedule
- Team leadership
- Staff training and development
- Verbal and written communication
Timeline
Patient Access Representative
Western Wisconsin Health
06.2023 - Current
Assistant Manager
Stable Living
10.2022 - 05.2023
Patient Care Assistant
Marshfield Medical Center
06.2022 - 05.2023
University of Wisconsin, Eau Claire
Chippewa Valley Technical College
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