Brooklyn Martin
Chick-fil-A
Columbia,SC
1
Certification
8
years of professional experience
Successful manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing, and inventory control.
Work History
Training Director
1 Month- Developed and implemented comprehensive training programs to enhance employee performance and service excellence.
- Facilitated ongoing training sessions, ensuring staff adherence to Chick-fil-A's operational standards and customer service protocols.
- Collaborated with management to identify skills gaps and tailored training initiatives to address specific team needs.
Cafe Manager
2 Years 5 Months- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Managed teams of over 80 employees, ensuring cohesive operations and high staff morale.
- Increased cafe sales through targeted marketing initiatives and enhanced customer relationship strategies.
Assistant Waterfront Director
3 Months- Enhanced waterfront safety through implementation of strict regulations and regular safety drills, ensuring a secure environment for all participants.
- Taught classes and developed engaging activities for camp attendees and staff, fostering skill development and enjoyment.
- Taught classes and programmed activities for camp attendees and staff.
- Managed groups of children during various activities of up to 30 children at a time.
Assistant Manager (promoted From Shift Lead)
3 Years 6 Months- Supervised day-to-day operations, ensuring alignment with performance, quality, and service standards.
- Cultivated strong working relationships with staff, enhancing workplace morale and collaboration.
- Encouraged collaboration among staff on various project tasks, promoting a cohesive team dynamic.
Education
Associate of Arts - History
- Extracurricular Activities: Teaching Assistant
Coursework in Bachelor's - Public Relations
Skills
Team management
Performance evaluation
Training program development
Cost controls
Operational efficiency
Quality control
Safety compliance
Financial records oversight
Menu development
Accomplishments
- Supervised team of 108 staff members.
- Documented and resolved accessibility barriers which led to more levels of access to menu and products.
- Achieved 14% growth in annual revenue through effectively helping with labor, food, and local partnership costs.
Certification
Allergy Resource, FARE - 2 Years
Timeline
Training Director
Chick-fil-A
07.2026 - CurrentRead More
Cafe Manager
Appalachian State University Food Services
02.2024 - 07.2026Read More
Assistant Waterfront Director
Girl Scouts NC Coastal Pines
05.2023 - 08.2023Read More
Assistant Manager (promoted From Shift Lead)
Sweetwaters Coffee & Tea
02.2019 - 08.2022Read More
South Piedmont Community College
Associate of Arts from History
Read More
Appalachian State University
Coursework in Bachelor's from Public Relations
Read More