Brooklyn Matney
Columbus
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
Mattress Firm
Columbus
05.2022 - Current
- Assisted customers in selecting the perfect mattress for their needs.
- Educated clients on product features and benefits of various mattress types.
- Processed sales transactions efficiently using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store merchandise and policies.
Cafe Worker
Sam’s Club
Hilliard
06.2021 - 05.2022
- Prepared and served beverages and food items to customers efficiently.
- Maintained cleanliness and organization of cafe area throughout shifts.
- Operated cash register and processed customer transactions accurately.
- Helped cashier, stocking, meal prep areas when needed.
- Collaborated with team members to ensure smooth cafe operations daily.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
Babysitter
Private
Columbus
08.2020 - 07.2021
- Supervised children during playtime and daily activities.
- Prepared and served healthy meals and snacks for children.
- Engaged children in educational games and creative activities.
Manager in Training
Marcos Pizza Franchise
Pickerington
03.2018 - 07.2020
- Managed daily operations and ensured compliance with company policies.
- Trained new team members on service standards and food safety practices.
- Oversaw inventory management, including ordering and tracking supplies.
Education
Pickerington High School Central
Pickerington, OhioPre-Nursing
Fairfield Career Center
Carroll, OH 08.2018 - 05.2020
Skills
- Product knowledge
- POS systems
- Sales transactions
- Customer education
- Inventory management
- Team collaboration
- Time management
- Active listening
Timeline
Sales Associate
Mattress Firm
05.2022 - Current
Cafe Worker
Sam’s Club
06.2021 - 05.2022
Babysitter
Private
08.2020 - 07.2021
Pre-Nursing
Fairfield Career Center
08.2018 - 05.2020
Manager in Training
Marcos Pizza Franchise
03.2018 - 07.2020
Pickerington High School Central