Brooklyn McNeil
Normal,IL
Summary
Motivated and hardworking student balancing two jobs in both the service industry and the admissions office. With a strong foundation in law and financial knowledge, I am committed to delivering exceptional service while continuously developing my skills. Eager to contribute professionally, I approach every task with dedication, integrity, and a passion for growth.
Overview
6
6
years of professional experience
Work History
Server
Biaggi's Ristorante Italiano
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Student Manager/ Admissions Ambassador
Illinois State University
10.2022 - Current
- Established professional relationships with prospective students through email, answering questions and providing information regarding campus life and the admissions process.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
Person in Charge/Guest Service Representative/Baker
Nothing Bundt Cakes
11.2021 - 11.2023
- Analyzed customer preferences to design and create tailored products.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Managed and motivated employees to be productive and engaged in work.
Intern
Julia Davis Law Firm
08.2021 - 05.2022
- Sorted and organized files, spreadsheets, and reports.
- Worked closely with attorneys on case research to prepare for trial.
- Reviewed, drafted and revised agreements and contracts to protect client interests.
Accounting Assistant Specialist
McLean County Government Center
05.2021 - 08.2021
- Helped to maintain files and handle administrative requirements.
- Resolved customer issues with knowledgeable service and utmost professionalism.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Swim Lessons Instructor and Coach
Happy Splashes Learn to Swim School
05.2019 - 05.2021
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught daily swim instruction to students varying in ages and skill levels.
- Taught students pool and water safety guidelines.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Education
Bachelor's - Criminal Justice
Illinois State University
05.2026
High School Diploma -
Normal Community High School
05.2022
Skills
- Accounting experience problem-solving
- Customer service skills
- Financial transactions
- Quality control
Timeline
Server
Biaggi's Ristorante Italiano
11.2023 - Current
Student Manager/ Admissions Ambassador
Illinois State University
10.2022 - Current
Person in Charge/Guest Service Representative/Baker
Nothing Bundt Cakes
11.2021 - 11.2023
Intern
Julia Davis Law Firm
08.2021 - 05.2022
Accounting Assistant Specialist
McLean County Government Center
05.2021 - 08.2021
Swim Lessons Instructor and Coach
Happy Splashes Learn to Swim School
05.2019 - 05.2021
High School Diploma -
Normal Community High School
Bachelor's - Criminal Justice
Illinois State University
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