Brooklyn Rayburn
Charleston,SC
Summary
Highly trained and highly motivated Implementation Specialist with project scope analysis, systems configuration and maintenance and troubleshooting expertise. A diligent employee skilled at multitasking on very complex assignments offering impeccable attention to detail, focus, efficiency, and positivity to the work place.
Overview
15
15
years of professional experience
Work History
Server
Catch 23
Folly Beach, South Carolina
03.2025 - 07.2025
- Provided excellent customer service in fast-paced dining environment.
- Managed table settings and ensured cleanliness for guest satisfaction.
- Collaborated with kitchen staff to coordinate meal delivery and timing.
Groundskeeper
Beachside Boutique Inn
Folly Beach, South Carolina
02.2025 - 05.2025
- Operated equipment such as lawnmowers, trimmers, and blowers for grounds upkeep.
- Cleared debris and litter from walkways, parking lots, and outdoor areas daily.
- Cleaned rooms after guests’ departure.
Server
Swampers
Muscle Shoals, Alabama
11.2024 - 02.2025
- Provided excellent customer service in fast-paced dining environment.
- Managed table settings and ensured cleanliness for guest satisfaction.
- Collaborated with kitchen staff to coordinate meal delivery and timing.
Behavior Science Analyst
TPG, Inc.
Huntsville, AL
03.2022 - 03.2023
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
Implementation Coordinator
RxBenefits Inc.
Birmingham, AL
08.2018 - 09.2021
- Support many different implementation projects at any given time
- Help gather and document business requirements as necessary to support the AM team
- Create configuration documents (SOB, Project Plans, GIS, Disruption Letters, etc.)
- Document and implement all features and functions pertaining to implementation prior to the go-live date
- Track tasks accomplished, time spent and milestones completed using internal RxBenefits tools
- Support in the communication with the AM team, broker and client throughout the implementation process
- Attend/take notes on implementation calls
- Constructed and reviewing PDX's
- Wrote standard operating procedures and policy manuals to educate team members
- Strengthened customer relationships and enhanced loyalty by devising personalized experience plans
- Maintained project schedules by managing deadlines and adjusting workflow
Key Holder & Sales Lead
bevello
Fayetteville, NC
05.2016 - 12.2016
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Performed store opening and closing tasks to comply with preset store operations guidelines.
Title Specialist
Sirote & Permutt, PC
Birmingham, AL
10.2015 - 05.2016
- Managed daily workloads of files
- File/document maintenance
- Prepping of documents for delivery to clients
- Communication with clients and attorneys
- Title curative on documents with issues needing to be reconciled before proceeding with foreclosure process
Sales Representative
west elm
Birmingham, AL
05.2015 - 12.2015
- Visual displays
- Home furnishing sales
- Customer service
- Shipments
- Assisted with interior designing
Intern
KC Prōjects Public Relations
Birmingham, AL
04.2014 - 07.2014
- Media pit/media desk
- Step and repeat coordinator
- Assisted with swag bags for VIP guests
- Assisted with coordinating models
- Worked well in team environment as well as independently.
Key Holder
Lotus Boutique Summit
Birmingham, AL
01.2011 - 08.2013
- Met daily/weekly sales goals set by management
- Social media management
- Internal communications with management/employees
- Daily reports to upper management
- Shipments
- Visual displays
Education
Bachelor of Arts - Public Relations/Business
The University of Alabama
Tuscaloosa, AL2015
Skills
- File/records maintenance
- Microsoft Office, Outlook, Excel
- SalesForce
- Computer proficient
- Multi-task management
- Client relations and management
- Complex issue resolution
- Telephone and email etiquette
- Implementation and configuration
- Working collaboratively
- Critical thinking
- Work ethic
- Organization
- Software upgrades
- Customer service
Affiliations
University of Alabama Crossing Points Volunteer
Zeta Tau Alpha | Nu Chapter
Habitat for Humanity
Missions Work | Church of the Highlands
Professional References
Dan Curch, Implementation Supervisor
RxBenefits Inc
dcurch@rxbenefits.com
Jessie Johnson, Implementation Team Manager
RxBenefits Inc
jjohnson@rxbenefits.com
Lauren Torsch, Benefit Implementation Specialist
RxBenefits Inc
ltorsch@rxbenefits.com
Timeline
Server
Catch 23
03.2025 - 07.2025
Groundskeeper
Beachside Boutique Inn
02.2025 - 05.2025
Server
Swampers
11.2024 - 02.2025
Behavior Science Analyst
TPG, Inc.
03.2022 - 03.2023
Implementation Coordinator
RxBenefits Inc.
08.2018 - 09.2021
Key Holder & Sales Lead
bevello
05.2016 - 12.2016
Title Specialist
Sirote & Permutt, PC
10.2015 - 05.2016
Sales Representative
west elm
05.2015 - 12.2015
Intern
KC Prōjects Public Relations
04.2014 - 07.2014
Key Holder
Lotus Boutique Summit
01.2011 - 08.2013
Bachelor of Arts - Public Relations/Business
The University of Alabama