Brooklyn SanFelippo
Staten Island,NY
Summary
Highly driven and team-oriented Criminal Justice undergraduate with extensive experience in hospitality, leadership, and athletics. Proven ability to thrive in high-pressure environments, manage responsibilities efficiently, and lead by example — both in the workplace and on the court. Currently seeking to apply exceptional interpersonal, organizational, and communication skills toward future roles in law, service, or management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
Z Two Restaurant
08.2023 - 12.2023
- Greeted and seated guests in a busy, high-volume restaurant environment
- Managed reservations and supported front-of-house staff with coordination and customer service
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Server & Barback (Seasonal Roles)
Grandeur Staffing
06.2022 - Current
- Provided exceptional food and beverage service at high-profile events and upscale venues
- Supported bartenders as a barback, ensuring full stock, cleanliness, and timely service during events (May–Aug 2024; May–July 2023)
- Worked flexible schedules during school breaks, demonstrating adaptability and reliability
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Director of Hiring
Grandeur Hospitality
05.2024 - 07.2025
- Oversaw seasonal hiring processes for a major hospitality firm located at 745 5th Ave in Midtown Manhattan
- Led onboarding, scheduling, and recruitment efforts across multiple departments
- Streamlined communication between upper management and frontline staff to ensure efficient operations during peak seasons
- Conducted regular audits of recruitment processes to ensure compliance with relevant labor laws and industry best practices.
- Managed a diverse team of recruiters, ensuring consistent performance standards and professional development opportunities.
- Developed strong relationships with key stakeholders to ensure alignment between hiring needs and business objectives.
Camp Counselor
Moe’s All-Star Camp
06.2020 - 06.2022
- Supervised and mentored groups of 20+ children, ages 6–13
- Designed and facilitated daily activities that encouraged teamwork, sportsmanship, and personal development
- Built strong relationships with campers, staff, and parents while promoting a safe, inclusive camp culture
Education
Bachelor of Arts - Criminal Justice
Adelphi University
Garden City, NY01-2027
Skills
- Hospitality & Event Staffing
- Team leadership
- Clear and concise communication
- Proficient in multi-tasking
- CPR certification
- Client support
- Effective team engagement
- Talent acquisition marketing
- Workplace safety
Certification
- First Aid/CPR Certified
Timeline
Director of Hiring
Grandeur Hospitality
05.2024 - 07.2025
Host
Z Two Restaurant
08.2023 - 12.2023
Server & Barback (Seasonal Roles)
Grandeur Staffing
06.2022 - Current
Camp Counselor
Moe’s All-Star Camp
06.2020 - 06.2022
Bachelor of Arts - Criminal Justice
Adelphi University
Leadership & Athletics
- Collegiate basketball player with a long history of competitive athletics since early childhood
- Team captain and mentor in high school and AAU basketball
- Strong discipline, time management, and leadership skills developed through balancing academics and sports
Additional Highlights
- Comfortable working in fast-paced, client-facing environments
- Strong interpersonal skills developed through hospitality and sports leadership
- Demonstrated commitment to personal growth and service
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