BROOKLYN SCHEID
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Kwik Trip
10.2021 - 08.2022
- Food handling/cook, cashiered
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
Customer Service Associate
Walgreens
01.2020 - 07.2020
- Answered phones, cashiered
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Solved problems with products and services by providing customers with technical support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Swim Instructor
Goldfish Swim School
06.2019 - 09.2019
- Assessed student progress through formative and summative assessments, adjusting instruction accordingly to maximize learning outcomes.
- Coordinated with special education teachers to ensure accommodations were made for students with unique learning requirements, promoting inclusivity within the classroom environment.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Adapted teaching techniques to different learning styles.
Warehouse Assistant
Combat Corner
01.2019 - 06.2019
- Inventory control, packed orders
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
Education
High School Diploma -
Menomonee Falls High School
Menomonee Falls, WI01.2022
Skills
- Transaction Balance Sheets
- Product Merchandising
- Total Sales Reconciliation
- Adaptable and Flexible
- Social Perception
- Store merchandise stocking
- Honest and Dependable
- Creative Thinking
Volunteer work
HorsePlay Therapy Center- Summer Camp volunteer
Open Road Angels- Organized and volunteered at charity events for Veterans
American Legion Post 294- Organized and volunteered at events
Pink Heals Non-profit - Event Volunteer
Timeline
Customer Service Cashier
Kwik Trip
10.2021 - 08.2022
Customer Service Associate
Walgreens
01.2020 - 07.2020
Swim Instructor
Goldfish Swim School
06.2019 - 09.2019
Warehouse Assistant
Combat Corner
01.2019 - 06.2019
High School Diploma -
Menomonee Falls High School
Similar Profiles
Zachary PearsonZachary Pearson
NA at Kwik Trip, Green Bay, KwikNA at Kwik Trip, Green Bay, Kwik
Alexander KoenigAlexander Koenig
Retail Worker at Kwik TripRetail Worker at Kwik Trip
Emma BAILIEEmma BAILIE
Assistant Food Service Leader at Kwik TripAssistant Food Service Leader at Kwik Trip
Mason PeetsMason Peets
Stocking Crew Member/Retail Cashier at Kwik TripStocking Crew Member/Retail Cashier at Kwik Trip
Charlize DayCharlize Day
Customer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hillCustomer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hill