Brooklyn Stover
San Marcos,CA
Summary
Proven to excel in reservations management and customer service, I significantly enhanced dining experiences at Debbie’s Restaurant and Pie Shop. Leveraging effective multitasking and interpersonal skills, I coordinated events and ensured seamless operations. My expertise in front-of-house display creation and special requests handling consistently met and exceeded employer expectations.
Overview
5
5
years of professional experience
Work History
Hostess/Front Desk Receptionist
Debbie’s Restaurant and Pie Shop
San Marcos, CA
07.2023 - Current
- Handled cash payments and reconciled daily transactions accurately.
- Provided excellent customer service by addressing customer needs promptly.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered telephone to provide dining information and take reservations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Hostess
Old Spaghetti Factory
San Marcos , CA
06.2020 - 01.2022
- Monitored dining area to assess server capacity and estimate wait times.
- Demonstrated strong interpersonal skills when interacting with customers.
- Answered phones promptly to record and confirm reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Directed patrons to restrooms and other amenities within facility.
Education
Mission Hills High School
San Marcos, CA06-2023
Skills
- Reservations management
- Effective multitasking
- Customer service
- Price memorization
- Special requests handling
- Front-of-house display creation
Timeline
Hostess/Front Desk Receptionist
Debbie’s Restaurant and Pie Shop
07.2023 - Current
Hostess
Old Spaghetti Factory
06.2020 - 01.2022
Mission Hills High School