Hunter Baldwin
McGraw's Steak Chop and Fish House
Lafayette,IN
3
years of professional experience
Dedicated hostess and receptionist with a strong focus on customer service, multitasking, and attention to detail. Proven ability to enhance guest experiences through effective communication and efficient operations.
Work History
Hostess/Front Desk Receptionist
1 Year 6 Months- Managed reservation system to optimize seating efficiency.
- Greeted and seated guests, ensuring prompt and courteous service.
- Coordinated with kitchen staff to communicate guest preferences and special requests.
- Assisted in training new host staff on operational procedures and customer service standards.
- Monitored dining area for cleanliness, promptly addressing any issues to enhance guest experience.
- Answered customer questions about hours, seating, and menu information.
Receptionist
11 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled customer inquiries and provided information on services, enhancing client satisfaction and retention.
- Coordinated appointment schedules for grooming and boarding services to optimize resource allocation.
- Maintained accurate records of guest interactions and transactions using reservation management software.
Education
High School Diploma
- Academic Honors
- 3.7 GPA
Skills
Customer service
Phone etiquette
Effective multitasking
Reservation management
Verbal communication
Guest area maintenance
Patience and empathy
Interactive communication skills
Greeting guests
Timeline
Hostess/Front Desk Receptionist
McGraw's Steak Chop and Fish House
03.2025 - CurrentRead More
Receptionist
ShowBiz Dog Resort
10.2023 - 09.2024Read More
McCutcheon High School
High School Diploma
Read More