Isabella Espinosa
Pembroke Pines,FL
Summary
Dedicated and motivated aspiring aesthetic nurse currently pursuing a nursing license, eager to gain hands-on experience in a medical spa, dermatology clinic, or plastic surgery setting. With a strong background in customer service and front desk operations, I possess excellent communication skills, professional phone etiquette, and the ability to cultivate a welcoming and efficient environment. My experience as a hostess/receptionist, coupled with roles at Urban Outfitters and Tropical Smoothie, has honed my ability to adapt quickly, work collaboratively, and thrive in fast-paced environments. Passionate about the field of aesthetics and patient care, I am committed to gaining valuable industry experience while advancing my career in medical aesthetics.
Overview
3
3
years of professional experience
Work History
Hostess/Front Desk Receptionist
Capriccio Ristorante
09.2024 - Current
- Company Overview: a highly regarded fine-dining Italian restaurant
- Handling phone and online bookings, updating reservation systems, and accommodating walk-ins.
- Coordinating with management for private events, birthday celebrations, or VIP guests.
- As a hostess at Capriccio's Ristorante, a highly regarded fine-dining Italian restaurant, I am dedicated to creating a welcoming and professional environment for every guest
- Responsible for managing reservations and seating arrangements to optimize each guest's dining experience
- Skilled in coordinating service flow between guests, waitstaff, and kitchen to maintain efficiency and satisfaction
- Trained to handle inquiries, accommodate special requests, and resolve guest issues with empathy and professionalism, ensuring a memorable experience that reflects the restaurant's high standards
- Providing information about the menu, hours of operation, and special events, as well as taking takeout or delivery orders if applicable.
Sales Associate
Urban Outfitters
06.2024 - Current
- As a Sales Associate at Urban Outfitters, I deliver exceptional customer service by greeting and engaging customers, assisting them in finding products, and providing styling advice
- I consistently achieve and exceed personal sales goals through effective selling techniques and promotion of sales, promotions, and loyalty programs
- I maintain a visually appealing store environment by assisting with visual merchandising and ensuring products are fully stocked and organized
- I collaborate with team members to achieve store objectives and contribute to a positive work environment
- Additionally, I perform store operations including cash register management, processing payments, and handling returns and exchanges accurately
- I actively participate in store meetings and training sessions to enhance product knowledge and customer service skills
Crew Member
Tropical Smoothie Cafe
08.2022 - 02.2023
- At Tropical Smoothie Cafe, I managed various tasks to ensure smooth operations and deliver a great customer experience
- My responsibilities included greeting and assisting customers, taking orders, and preparing food and beverages such as smoothies and sandwiches
- I also handled cash transactions accurately, ensuring everything was balanced at the end of my shift
- Maintaining cleanliness in the café was a key part of my role, so I regularly cleaned the workspace, kitchen equipment, dining areas, and restrooms
- I also managed inventory by restocking supplies
- Working closely with my team was essential for providing efficient service, especially during busy periods
- I enjoyed creating a welcoming atmosphere and contributing to a positive dining experience for our customers
Education
High School Diploma -
McArthur HighSchool
Hollywood, FL06-2024
Skills
- Customer service
- Effective multitasking
- Phone etiquette
- Patience and empathy
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
Timeline
Hostess/Front Desk Receptionist
Capriccio Ristorante
09.2024 - Current
Sales Associate
Urban Outfitters
06.2024 - Current
Crew Member
Tropical Smoothie Cafe
08.2022 - 02.2023
High School Diploma -
McArthur HighSchool
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