Overview

Work History

Education

Skills

Timeline

Hallie Purcell

Los Angeles,CA

Overview

4

4

years of professional experience

Work History

Hostess/Front Desk Receptionist

Gracias Madre

12.2022 - Current

Greeted over 150 guests per day at front desk and engaged in pleasant conversations while managing check-in process.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Answered phone calls to take orders, give information and document large reservations.

Hostess

Soho House

03.2022 - 11.2022

Developed strong people skills, problem solving, and comfortability speaking to customers on the phone and in person.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Studio Crew Team Member

SoulCycle

06.2021 - 03.2022

Developed front desk skills, hospitality, and knowledge of fitness.
Responded to inquiries from callers seeking information.
Taught members proper use of workout and fitness equipment.

Ice Cream Server

Chill-N Nitrogen Ice Cream

06.2019 - 03.2020

Added creative suggestions for ways to enhance the customer experience.
Created displays for routine arrangements and special promotions.
Greeted incoming customers and provided reliable, friendly customer service.

Education

Bachelor of Fine Arts - Musical Theatre

University of Miami

Miami, FL

05.2021

Skills

Trained in luxury customer service
Extremely goal-oriented
People-oriented
Quick learner

Strong Multitasker
Great with Technology
Efficient in Slack, POS systems, Microsoft Office, Final Cut Pro

Timeline

Hostess/Front Desk Receptionist

Gracias Madre

12.2022 - Current

Hostess

Soho House

03.2022 - 11.2022

Studio Crew Team Member

SoulCycle

06.2021 - 03.2022

Ice Cream Server

Chill-N Nitrogen Ice Cream

06.2019 - 03.2020

Bachelor of Fine Arts - Musical Theatre

University of Miami