Hallie Purcell
Los Angeles,CA
Overview
4
4
years of professional experience
Work History
Hostess/Front Desk Receptionist
Gracias Madre
12.2022 - Current
- Greeted over 150 guests per day at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document large reservations.
Hostess
Soho House
03.2022 - 11.2022
- Developed strong people skills, problem solving, and comfortability speaking to customers on the phone and in person.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Studio Crew Team Member
SoulCycle
06.2021 - 03.2022
- Developed front desk skills, hospitality, and knowledge of fitness.
- Responded to inquiries from callers seeking information.
- Taught members proper use of workout and fitness equipment.
Ice Cream Server
Chill-N Nitrogen Ice Cream
06.2019 - 03.2020
- Added creative suggestions for ways to enhance the customer experience.
- Created displays for routine arrangements and special promotions.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
Bachelor of Fine Arts - Musical Theatre
University of Miami
Miami, FL05.2021
Skills
- Trained in luxury customer service
- Extremely goal-oriented
- People-oriented
- Quick learner
- Strong Multitasker
- Great with Technology
- Efficient in Slack, POS systems, Microsoft Office, Final Cut Pro
Timeline
Hostess/Front Desk Receptionist
Gracias Madre
12.2022 - Current
Hostess
Soho House
03.2022 - 11.2022
Studio Crew Team Member
SoulCycle
06.2021 - 03.2022
Ice Cream Server
Chill-N Nitrogen Ice Cream
06.2019 - 03.2020
Bachelor of Fine Arts - Musical Theatre
University of Miami
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