Darlene De Paz
Santa Fe
Summary
I am always looking to gain knowledge through work and life experiences. Working in luxury hospitality for 5 years has absolutely changed my perspective on what it means to provide customer service. Cultivating good relationships with my peers and environment in order to enhance overall flow is my priority. I have been working and attending online school full-time for 2 years now; I will be pursuing my Bachelor of Science in Communication and Counseling Psychology in Fall 2027 at NMSU. I live for new experiences; however, I also like to master my craft in anything I take on.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Four Seasons Rancho Encantado Santa Fe
07.2021 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated reservations and room assignments using hotel management software.
- Assisted guests with inquiries, providing exceptional customer service up to Four Seasons standards and in a timely manner.
- Maintained accurate records of billing adjustments and transactions for accounting and record keeping.
- Met monthly and yearly upsell goals
- Trained new staff, ensuring Four Seasons standards and processes were upheld.
Accounts Payable Clerk
Four Seasons Rancho Encantado Santa Fe
09.2022 - 03.2023
- Reconciled accounts payable transactions, resolving discrepancies efficiently to meet deadlines
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Reviewed employee expense reports against company policies.
- Collaborated with cross-functional and management teams to streamline invoice approval workflows.
- Cut vendor checks and prepared wire transfer forms for management's final approval
Teller III
Century Bank
08.2019 - 07.2021
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries and transaction details
- Maintained up-to-date knowledge of bank products and services, facilitating informed customer decisions.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail.
Education
Associate of Arts - Psychology
Santa Fe Community College
Santa Fe, NM05.2027
High School Diploma -
Santa Fe Capital High School
Santa Fe, NM05.2019
Skills
- Luxury Hospitality Customer Service
- Moderate Spanish
- Moderate knowledge of basic computer software: Microsoft, Excel, & Powerpoint
- Data entry & Sensitive Information Handling
- Basic accounting
- Extreme Attention to Detail
- Conflict management
Accomplishments
- Rancho Encantado Upsell Award Winner for all Four Seasons in the Americas in 2022 and 2025, totaling over 300k in personal revenue for the resort since hire.
- Employee of the Month for December 2022
Timeline
Accounts Payable Clerk
Four Seasons Rancho Encantado Santa Fe
09.2022 - 03.2023
Front Desk Receptionist
Four Seasons Rancho Encantado Santa Fe
07.2021 - Current
Teller III
Century Bank
08.2019 - 07.2021
Associate of Arts - Psychology
Santa Fe Community College
High School Diploma -
Santa Fe Capital High School