Molly McCann
Buzzards Bay,MA
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Creative and flexible individual with skills in content creation and communication. Eager to further develop professional skills and start a meaningful career.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/Restaurant Hostess
Glen Cove Hotel & Restaurant
05.2023 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Social Media Intern
Boston Calling Music Festival
05.2023 - 05.2023
- Scheduling engaging content across various social media platforms.
- Collaborated with the photography team to create visually appealing multimedia content.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
Dog Bather
PetSmart
11.2022 - 05.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Contributed to a positive team environment by assisting coworkers with tasks as needed.
Waitress/Bartender
Stonebridge Bar And Grill
07.2018 - 11.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served high customer volumes during special events, nights, and weekends.
Cashier
Water Wizz Water Park
06.2018 - 08.2018
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions.
- Restocked and organized merchandise.
Education
Bachelor of Arts - Communications
University of Massachusetts, Dartmouth
North Dartmouth, MA05-2026
Skills
- Customer Service
- Social Media Design
- Friendly, Positive Attitude
- Attention to Detail
- Computer Skills
- Professional Appearance
- Reservations
- Hotel services and hospitality
Timeline
Front Desk Receptionist/Restaurant Hostess
Glen Cove Hotel & Restaurant
05.2023 - Current
Social Media Intern
Boston Calling Music Festival
05.2023 - 05.2023
Dog Bather
PetSmart
11.2022 - 05.2023
Waitress/Bartender
Stonebridge Bar And Grill
07.2018 - 11.2022
Cashier
Water Wizz Water Park
06.2018 - 08.2018
Bachelor of Arts - Communications
University of Massachusetts, Dartmouth
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