Brooklyn Tolson
Baltimore,MD
Summary
Personable and dedicated customer service representative. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and growing businesses.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Manager
Killa Dogz
Baltimore, MD
05.2024 - 01.2026
- Trained and supervised staff to enhance teamwork and efficiency.
- Handled customer inquiries and resolved complaints promptly.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Crew Member
Lil Niros
Baltimore, MD
05.2023 - 05.2024
- Provided exceptional customer service in fast-paced restaurant environment.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness of dining area and kitchen spaces.
- Managed cash register transactions and handled customer payments accurately.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Perry Hall
Baltimore, MDSkills
- Staff training
- Customer service
- Inventory control
- Conflict resolution
- Staff management
- Point of sale operation
- Heavy lifting
- Store opening and closing
- Supplies monitoring and restocking
- Cleaning and sanitizing
- Food preparation
References
References available upon request.
Timeline
Manager
Killa Dogz
05.2024 - 01.2026
Crew Member
Lil Niros
05.2023 - 05.2024
Perry Hall