Brooklyn Torgusson
League City,TX
Summary
Dynamic Program Specialist and former Lead Infant Teacher at South Shore Kindercare, adept in skill development and project management. Excelled in building partnerships and enhancing program efficiency, achieving notable sales growth. Renowned for exceptional customer service and relationship building, consistently delivering results through a proactive mindset and effective problem-solving.
Overview
3
3
years of professional experience
Work History
Program Specialist /Lead Infant Teacher
South Shore Kindercare
11.2022 - Current
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Established goals and created action plans to achieve goals.
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
Barista
Starbucks
05.2021 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Clear Springs
League City, TX06.2020
Skills
- Skill Development
- Group and individual instruction
- Project Management
- Proactive mindset
- Sales Growth
- Onsite tours
- Expense Tracking
- Generating schedules
- Document Management
- Problem-Solving
- Customer Service
- Relationship Building
Timeline
Program Specialist /Lead Infant Teacher
South Shore Kindercare
11.2022 - Current
Barista
Starbucks
05.2021 - 11.2022
High School Diploma -
Clear Springs
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