Summary
Overview
Work History
Education
Skills
Nursing school clinical experience
Timeline
Generic

Brooklyn Venegas

Oklahoma City

Summary

Dynamic entrepreneur and customer service expert with a proven track record at BMV Entertainment LLC. Excelled in financial management and customer relations, driving revenue growth through strategic planning and empathetic client service. Skilled in crisis management and relationship building, consistently enhancing customer loyalty and satisfaction. Through clinical experience through school, I have become a conscientious healthcare professional. Competent in patient care and supporting diagnostic processes through laboratory testing and medication administration. offer strong dedication to patient care, administrative excellence and confidentiality. Detail oriented, compassionate, and excellent communication skills.

Overview

10
10
years of professional experience

Work History

Owner

BMV Entertainment LLC
08.2016 - 10.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.

Customer Service Representative

Victoria's Secret & PINK
01.2015 - 07.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Associate of Arts - Psychology

Oklahoma City Community College
Oklahoma City, OK
05-2026

Associate of Applied Science - Nursing

Oklahoma City Community College
Oklahoma City, OK
05-2025

Associate of Science - Diversified Studies

Oklahoma City Community College
Oklahoma City, OK
05-2015

Skills

  • Customer relations
  • Active listening
  • Small business operations
  • Critical thinking
  • CPR
  • Financial management
  • Financial planning
  • Crisis management
  • Direct patient care
  • Patient care
  • Medication and IV administration
  • Compassionate care
  • Health promotion

Nursing school clinical experience

I have completed three semesters of 16 week clinicals at SSM and Integris Baptist Medical Center. I have become proficient in many areas and skills, such as medication administration, phlebotomy, IVs, catheters, sterile technique, and NG tubes. I have been taught how to assist patients with ADLs and any nursing care that a patient could need through my OCCC program.

Timeline

Owner

BMV Entertainment LLC
08.2016 - 10.2024

Customer Service Representative

Victoria's Secret & PINK
01.2015 - 07.2016

Associate of Arts - Psychology

Oklahoma City Community College

Associate of Applied Science - Nursing

Oklahoma City Community College

Associate of Science - Diversified Studies

Oklahoma City Community College
Brooklyn Venegas