Brooklyn Walker
Lenoir City,TN
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist Front End Manager with table bussing during busy times.
Overview
1
1
year of professional experience
Work History
Host
Aubrey's Restaurant
01.2024 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took call ahead seating by phone, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Completed daily side work and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Server
Sandra D's Diner
02.2023 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with other servers during busy shifts for efficient workflow and excellent guest experiences.
- Performed closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Lenoir City High School
Lenoir City, TN05.2026
Skills
- Customer Service
- Teamwork
- Adaptable to change
- Detail Oriented
- Professional Appearance
- Server Support
- Guest Relations
- Table Assignment Coordination
- Seating arrangements
- Greeting guests
- Cleaning and sanitation
- Phone Etiquette
Timeline
Host
Aubrey's Restaurant
01.2024 - 03.2024
Server
Sandra D's Diner
02.2023 - 06.2023
High School Diploma -
Lenoir City High School
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