Brooklyn Ward

• Managed cash register functions to complete transactions.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Processed and stocked merchandise in accordance with store standards.
• Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
• Performed inventory control procedures to manage stock.
• Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
• Delivered excellent customer service for repeat business and referrals.
• Trained new sales associates to ensure consistent performance across the team.
• Maintained store visual standards by setting up window and interior displays to merchandising guidelines.

• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Established enduring relationships with clients using impactful communication, customized service, and unwavering dedication.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
• Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
• Wrote contracts to outline sales and purchases of properties.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
• Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.

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• Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
• Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
• Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
• Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
• Evaluated and settled complex insurance claims in strict timeframes.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.