Brooklyne Maxfield
West Jordan
Summary
Results-driven Operations Manager with extensive experience in e-commerce, logistics, and customer service. Demonstrated expertise in optimizing operations, reducing costs, and improving customer satisfaction. Skilled in managing Amazon sales, developing strong vendor relations, and maintaining accurate inventory control. A proven leader committed to achieving operational excellence and driving business success.
Overview
16
16
years of professional experience
Work History
Operations Manager
Forte Elements
08.2016 - Current
- As an Operations Manager at an e-commerce business, I oversaw all day-to-day operations, ensuring efficient logistics, inventory management, customer service, and vendor relations
- I developed, implemented, and successfully managed sales on Amazon.com
- I reduced shipping costs by 15% through improved logistics and carrier negotiations
- I maintained high operational standards to support the company's growth and enhance customer satisfaction
Customer Service Agent II
Sutter Health
10.2013 - 08.2016
- I received incoming inquiries and service requests from patients, employees, providers, vendors, and others, via phone, email, web portal, etc., and responds to each with accurate and timely information
Customer Account Manager
Integreated Building Maintainance
11.2012 - 10.2013
- I dispatched contractors to our client's properties around the country to perform property maintenance
- Our services included Landscape, Snow Removal, Pest Control, Parking Lot Sweeping, and repair services
- I would then follow up the same day to make sure the work was completed and would then bill the account out to ensure payment to us and the contractor
Online Customer Service Representative
Wells Fargo
09.2011 - 10.2012
- I responded to inbound calls, where our customers are having trouble navigating Wells Fargo's website or are getting error messages
- I help with some troubleshooting and also make a sales recommendation for a product or service that Wells Fargo offers that I believe would benefit them and build their relationship with Wells Fargo
- I also answer general banking questions
- I use multiple programs and I am able to navigate through them quickly
Collections Representative
Comcast
02.2010 - 09.2011
- I am responsible for handling inbound calls from delinquent customers or outbound collection calls
- We use computerized system to gather information regarding the customer's delinquent account in order to secure payment on past due monies
- We also handle customer accounts in a past due collections status, using negotiation skills to bring the account current
- Also answer general customer service questions
- We did up sell on certain accounts occasionally
Credit Analyst
American Express
01.2009 - 02.2010
- I had to analyze credit reports to make sure our new customers are credit worthy
- I would then inform the customer if their application was approved or denied
- I used multiple programs at a time and had to remember a lot of different codes
Education
High school diploma - General Studies
Copper Hills High School
West Jordan, UT06.2008
Skills
- Product management
- E-commerce
- Computer Literacy
Additional Information
Trained collections agent, Trained sales agent, Excellent communicator, Effective and persuasive negotiator and deal-closer, Computer literate, Trained in telephone techniques
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Manager
Forte Elements
08.2016 - Current
Customer Service Agent II
Sutter Health
10.2013 - 08.2016
Customer Account Manager
Integreated Building Maintainance
11.2012 - 10.2013
Online Customer Service Representative
Wells Fargo
09.2011 - 10.2012
Collections Representative
Comcast
02.2010 - 09.2011
Credit Analyst
American Express
01.2009 - 02.2010
High school diploma - General Studies
Copper Hills High School
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