Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Hobbies and Interests
Timeline
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BROOKLYNN BELL

Atlanta,GA

Summary

Dedicated to providing quality care for ultimate customer satisfaction. Driven independent professional with a diverse background spanning Marketing, Data Analysis, Contract Negotiation, Treasury, and Financial Reporting. Demonstrated success in process improvement and strategic initiatives. Seeking to establish a solid foundation in the Customer Service field , leveraging skills and fostering opportunities for both professional and personal growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Leasing Consultant

NALS Apartment Homes
Atlanta
09.2023 - 04.2024
  • Conduct captivating tours and presentations of the community to potential residents
  • Guide prospective residents in finding their ideal apartment homes
  • Oversee the leasing and renewal process from beginning to end
  • Inspect vacant apartment units to ensure they are move-in ready
  • Provide exceptional customer service to foster strong relationships with residents.

Server Assistant

The Sports Bar & Grill
Atlanta
05.2022 - 09.2023
  • Monitored food distribution to ensure accuracy and adherence to dietary guidelines
  • Maintained cleanliness and sterilization of dishes, utensils, and kitchen equipment
  • Assembled food orders according to instructions and served them on plates or trays
  • Prepared various food items such as salads, soups, and beverages
  • Welcomed visitors and handled inquiries, directing them as necessary.

Customer Service Representative (Remote)

Home Depot
Atlanta
01.2021 - 03.2022
  • Skilled in setting priorities, coordinating work activities, and managing resources to achieve timely objectives
  • Proficient in independent decision-making, multitasking, and resolving complex, escalated issues
  • Capable of completing projects accurately, detecting errors early, and thriving in fast-paced environments with competing demands.

Customer Service Representative (Remote)

Kaiser Permanente
Atlanta
11.2019 - 12.2020
  • Evaluate data to resolve complaints and implement service recovery
  • Respond professionally to inquiries from both internal and external customers
  • Document conversations according to procedure
  • Maintain privacy and confidentiality of information
  • Answer calls, schedule appointments, and engage in problem-solving.

Certified Agent

Westin Atlanta Airport Hotel
Atlanta
10.2018 - 10.2019
  • Maintained awareness of property and nearby events, addressing guest needs promptly
  • Prepared shift cash reports and balanced payments accurately
  • Processed reservation requests, changes, and cancellations via phone, fax, or mail
  • Identified guest reservation needs and determined suitable room types.

Education

Certified Medical Assistant (CCMA) -

Sky's The Limit Healthcare
Atlanta, GA
04.2023

Diploma -

Druid Hills High School
05.2018

Skills

  • Problem Solving
  • Time Management
  • Negotiation Skills
  • Data Analytics
  • Property Tours
  • Lease Documentation
  • Tenant Engagements
  • Communication
  • Application Process
  • Customer Service

Certification

  • Basic Life Support (BLS) 2023
  • Medical Assistant Certification (CCMA) 2023, National Healthcare Association (NHA)

Personal Information

Administrative Assistant/ Leasing Consultant/ Customer Service Representative

Languages

English

Hobbies and Interests

  • Traveling
  • Dancing
  • Writing
  • Exercising

Timeline

Leasing Consultant

NALS Apartment Homes
09.2023 - 04.2024

Server Assistant

The Sports Bar & Grill
05.2022 - 09.2023

Customer Service Representative (Remote)

Home Depot
01.2021 - 03.2022

Customer Service Representative (Remote)

Kaiser Permanente
11.2019 - 12.2020

Certified Agent

Westin Atlanta Airport Hotel
10.2018 - 10.2019

Certified Medical Assistant (CCMA) -

Sky's The Limit Healthcare

Diploma -

Druid Hills High School

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BROOKLYNN BELL