Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklynn Ketterer

Evanston

Summary

Dynamic Residential Supervisor at Newport Healthcare with experience in crisis intervention and conflict mediation. Ability to enhance service delivery through effective staff scheduling and behavior monitoring. Committed to fostering a safe environment while implementing individualized care plans, ensuring compliance with safety standards, and promoting teamwork among direct care staff.

Overview

9
9
years of professional experience

Work History

Residential Supervisor

Newport Healthcare
11.2023 - Current
  • Assisted in daily operations to ensure compliance with safety protocols and guidelines.
  • Supported staff in implementing individualized care plans for residents.
  • Facilitated communication between residents, families, and team members to enhance service delivery.
  • Engaged residents in activities that promote social interaction and personal well-being.
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
  • Coordinated staffing schedules and made sure that each shift had adequate coverage.
  • Scheduled fun social and recreational activities for clients.
  • Solved grievances and complaints by collaborating with clients.
  • Facilitated pod meetings to discuss concerns, review behaviors from the week, and determine goals for the clients to work on, and at times convey the information to clients.
  • Monitored clients behavior and responded to disciplinary issues in accordance with established policies.
  • Provided crisis management and intervention during emergency situations.
  • Assisted in interviews and selection of staff to hire.
  • Participated in training sessions to learn effective supervision techniques and best practices.
  • worked with direct reports to go over time cards, developmental goals, occurrences, and disciplinary actions.

Care Coordinator

Newport Healthcare
08.2021 - 03.2023
  • Monitored clients, documenting changes and communicating updates to clinical teams.
  • Worked closely with a supervisor and treatment team to ensure proper practices are being followed, how best to support clients, and how to improve daily care.
  • worked closely with clients to ensure safety and programming logistics are being met.
  • Enhanced patient care by following through with care plans.
  • Transported clients from various activities, scheduled groups, or appointments.
  • Developed and maintained rapport with clients, providing emotional support and safety interventions when needed.

Para 1

Midway Elementary School
12.2020 - 06.2021
  • Reinforce lessons and skills by working individually with or with small groups of kids.
  • Implement education plans and educational interventions as instructed by the teacher.
  • Provide students with additional help on specific concepts.
  • Supervise students in various settings, including the classroom, during lunch and recess, and on field trips.
  • Monitor and record student progress, attendance, and performance.
  • Assist with grading assignments and other clerical functions.
  • Help maintain an orderly and safe classroom environment.
  • Provide behavioral support and implement behavior plans when directed.
  • Often focus on providing extra academic help to students who need it.

Service Desk

Home Depot
08.2020 - 11.2020
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Extensively worked on computers to return items, help clients purchase online items and answered customer phone calls.
  • Assisted with returns on items, and customer pick up items.
  • Worked on a lot of monthly trainings to improve quality and knowledge.
  • Assisted in clean up duties by putting away returned items and making sure shelves are organized and stocked.

CNA

Rocky Mountain Healthcare
05.2020 - 08.2020
  • Administered daily patient care, ensuring comfort and safety for all individuals.
  • Monitored vital signs and documented changes in patient conditions accurately.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Server

Victory Ranch
04.2017 - 04.2020
  • Collaborated with kitchen staff to streamline communication and improve service efficiency.
  • Coordinated special events, ensuring seamless execution and guest engagement throughout the process.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Concession Stand Worker

Midway Ice Castles
01.2019 - 03.2019
  • Supervised daily operations of concession stand, ensuring efficient service delivery.
  • Implemented cash handling procedures to enhance accuracy during financial transactions.
  • Used cash register to tender change and process cash and credit card payments.
  • Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
  • Responded to customer complaints to help resolve issues.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.

Server

Spin Cafe
12.2016 - 09.2017
  • Delivered exceptional customer service in high-paced dining environment, enhancing guest satisfaction and loyalty.
  • Managed multiple tables efficiently, ensuring timely order delivery and attention to guest needs.
  • Trained new staff on menu, service standards, and operational procedures to improve team performance.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions for accurate meal preparation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

High School Diploma -

South Summit High
Kamas, UT
05-2019

Skills

  • Crisis intervention
  • Staff scheduling
  • Emergency preparedness
  • Conflict mediation
  • Shift coverage
  • Direct care staff oversight
  • Safety practices
  • Policy enforcement
  • Behavior monitoring
  • Teamwork
  • Problem-solving
  • Decision-making
  • Safety standards and compliance
  • Staff communication

Timeline

Residential Supervisor

Newport Healthcare
11.2023 - Current

Care Coordinator

Newport Healthcare
08.2021 - 03.2023

Para 1

Midway Elementary School
12.2020 - 06.2021

Service Desk

Home Depot
08.2020 - 11.2020

CNA

Rocky Mountain Healthcare
05.2020 - 08.2020

Concession Stand Worker

Midway Ice Castles
01.2019 - 03.2019

Server

Victory Ranch
04.2017 - 04.2020

Server

Spin Cafe
12.2016 - 09.2017

High School Diploma -

South Summit High

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