Brooklynn Kreps
Portland,OR
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual able to use POS systems or internal systems while working with customers, able to adapt to whatever situation presents itself. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Kimpton Hotel Vintage
01.2023 - Current
- Helped raise Trip Advisor scores to become the #4 hotel in Portland from #15
- Assured proper identification and safe money handling practices
- Proficiently handled internal reservation systems, Microsoft Word, and Excel to optimize guest experience
- Provided recommendations for dining and entertainment catered to each guest's specific interests
- Trained new hires to maintain hotel's level of excellence
Front Desk Agent
FivePine Lodge and Spa
02.2021 - 08.2021
- Answered multi-line phone system and enthusiastically greeted callers
- Oversaw fast-paced front desk operations and guest's needs at busy facility
- Performed small maintenance and housekeeping tasks as needed
Barista
Starbucks
09.2019 - 12.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Maintained expert knowledge of constantly rotating menu with upwards of 255 items
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
Education
Bachelor of Arts - English And Pre-Law
Portland State University
Portland, OR06-2025
Skills
- Able to communicate in ASL
- Customer service
- Computer proficiency and POS systems
- Clear written and verbal communication
- Working well in fast-paced environments
Timeline
Front Desk Agent
Kimpton Hotel Vintage
01.2023 - Current
Front Desk Agent
FivePine Lodge and Spa
02.2021 - 08.2021
Barista
Starbucks
09.2019 - 12.2020
Bachelor of Arts - English And Pre-Law
Portland State University
Similar Profiles
Johanna RamirezJohanna Ramirez
Floor Supervisor at Hilton Garden Inn Hotel (kimpton Theta Hotel)Floor Supervisor at Hilton Garden Inn Hotel (kimpton Theta Hotel)
Makaila Brown-HepburnMakaila Brown-Hepburn
Night Auditor/Front Desk Agent at Kimpton Cottonwood HotelNight Auditor/Front Desk Agent at Kimpton Cottonwood Hotel
ROSALBA Sime ParraROSALBA Sime Parra
Housekeeping Attendant at KHRG CAYMAN ENPLOYER LTD KIMPTON HOTELHousekeeping Attendant at KHRG CAYMAN ENPLOYER LTD KIMPTON HOTEL