Brooklynn Opheikens
Build A Bear Workshop Inc
Charlottesville,VA
9
years of professional experience
Work History
Sales Lead Keyholder
3 Years 5 Months- Led team in achieving sales targets through effective customer engagement and personalized service.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures, enhancing team efficiency and service delivery.
- Completed store opening and closing procedures.
Senior Guest Advisor
1 Year 11 Months- Led a team to enhance customer engagement through tailored gaming recommendations.
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
Shift Leader
5 Years 11 Months- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Culinary Arts
High School Diploma
Skills
Team management
Store operations
Cash handling
Bank deposits
Customer service
Timeline
Sales Lead Keyholder
Build A Bear Workshop Inc
2020.06 - 2023.11Read More
Senior Guest Advisor
GameStop
2018.08 - 2020.07Read More
Shift Leader
Starbucks, Barista
2014.07 - 2020.06Read More
Clearfield High
High School Diploma
Read More
Clearfield Job Corps
Culinary Arts
Read More