Overview
Work History
Education
Skills
Timeline

Brooklynn Opheikens

Build A Bear Workshop Inc
Charlottesville,VA
9
years of professional experience

Work History

Sales Lead Keyholder

3 Years 5 Months
Build A Bear Workshop Inc | 06.2020 - 11.2023
  • Led team in achieving sales targets through effective customer engagement and personalized service.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained new staff on operational procedures, enhancing team efficiency and service delivery.
  • Completed store opening and closing procedures.

Senior Guest Advisor

1 Year 11 Months
GameStop | 08.2018 - 07.2020
  • Led a team to enhance customer engagement through tailored gaming recommendations.
  • Resolved guest complaints and followed up to confirm guest satisfaction with solution.

Shift Leader

5 Years 11 Months
Starbucks, Barista | 07.2014 - 06.2020
  • Trained and mentored new baristas on beverage preparation and customer engagement techniques.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Education

Culinary Arts

Clearfield Job Corps | Clearfield, UT | 08-2011

High School Diploma

Clearfield High | Clearfield, UT | 06-2012

Skills

Team management
Store operations
Cash handling
Bank deposits
Customer service

Timeline

Sales Lead Keyholder

Build A Bear Workshop Inc
06.2020 - 11.2023Read More

Senior Guest Advisor

GameStop
08.2018 - 07.2020Read More

Shift Leader

Starbucks, Barista
07.2014 - 06.2020Read More

Clearfield High

High School Diploma
Read More

Clearfield Job Corps

Culinary Arts
Read More
Brooklynn Opheikens