Sales Lead Keyholder
3 Years 5 MonthsBuild A Bear Workshop Inc | 06.2020 - 11.2023
- Led team in achieving sales targets through effective customer engagement and personalized service.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures, enhancing team efficiency and service delivery.
- Completed store opening and closing procedures.
Senior Guest Advisor
1 Year 11 MonthsGameStop | 08.2018 - 07.2020
- Led a team to enhance customer engagement through tailored gaming recommendations.
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
Shift Leader
5 Years 11 MonthsStarbucks, Barista | 07.2014 - 06.2020
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.