Brooklynn Povey
Gresham
Summary
Dedicated customer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Receptionist
Urban Waxx
10.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
Barista
Country Coffee
02.2021 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Construction Assistant
Knife River Materials
05.2022 - 09.2022
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Distributed supplies to skilled workers to maintain job site productivity.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Assisted in developing comprehensive safety protocols, resulting in a decrease in on-site accidents.
Server
Baskin Robbins Ice Cream
06.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Dental Assisting
Main Street Dental
Gresham, OR01.2025
High School Diploma -
Sam Barlow High School
Gresham, OR06.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Schedule Management
- Customer Service
- Problem-Solving
Timeline
Receptionist
Urban Waxx
10.2023 - 12.2023
Construction Assistant
Knife River Materials
05.2022 - 09.2022
Barista
Country Coffee
02.2021 - 09.2023
Server
Baskin Robbins Ice Cream
06.2020 - 04.2021
No Degree - Dental Assisting
Main Street Dental
High School Diploma -
Sam Barlow High School
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