Brooklynn Tacker
Collinsville
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service and Sales Representative
StretchLab – Kailua
06.2024 - 07.2025
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Fostered collaborative environment, sharing best practices among sales team.
- Monitored service after sale and implemented quick and effective problem resolutions.
Barista
Elliano’s Coffee Company
12.2023 - 06.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Office Administrator
Osprey Cove River Club
10.2022 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Camden County Schools
10.2022 - 05.2023
- Substitute teacher – Special education paraprofessional
MWP Cleaning Company
07.2022 - 10.2022
- Commercial cleaning – Managing/ restocking inventory – Teamwork – Time management- Customer service
The Oar House at Redbud Marina
04.2022 - 09.2022
- Waiting tables – Multitasking – Organization – Cash handling
- (seasonal)
Logistics Coordinator
Royal Vista Plastics
05.2021 - 06.2022
- Tracked orders and notified customers of status or potential delays.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Improved order accuracy through meticulous data entry and verification processes.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Front Desk Receptionist
Standridge Chiropractic Office
04.2020 - 08.2021
- Scheduling patient appointments - Insurance verification – Injections
Internship
Oklahoma Cancer Specialists and Research Institution
01.2020 - 05.2020
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Internship to complete medical assisting and phlebotomy certifications.
- Hands on patient care and communication
Education
Bachelor of Science - Business Administration/ Marketing
Rogers State University
Claremore, OK12.2024
National Certification - Medical Assisting and Phlebotomy
Tulsa Technology Center
Owasso, OK05.2020
Skills
- Organized
- Driven
- Time management
- Computer literacy
- Problem solving
- Collaboration
- Leadership
- Communication
Certification
- Inbound Social Media Training- Course completion and certification through HubSpot Academy - May 2023
- Inbound Marketing Training - Course completion and certification through Hubspot Academy - May 2023
- NCCT- Medical Assisting and Phlebotomy- May 2020
Timeline
Customer Service and Sales Representative
StretchLab – Kailua
06.2024 - 07.2025
Barista
Elliano’s Coffee Company
12.2023 - 06.2024
Office Administrator
Osprey Cove River Club
10.2022 - 12.2023
Camden County Schools
10.2022 - 05.2023
MWP Cleaning Company
07.2022 - 10.2022
The Oar House at Redbud Marina
04.2022 - 09.2022
Logistics Coordinator
Royal Vista Plastics
05.2021 - 06.2022
Front Desk Receptionist
Standridge Chiropractic Office
04.2020 - 08.2021
Internship
Oklahoma Cancer Specialists and Research Institution
01.2020 - 05.2020
Bachelor of Science - Business Administration/ Marketing
Rogers State University
National Certification - Medical Assisting and Phlebotomy
Tulsa Technology Center
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