Brooklynne Edgar
Lampasas,TX
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Lampasas Beer Market and other notable venues. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in service delivery. Skilled in Microsoft Excel and effective communication, adept at driving results and fostering positive team environments. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Eager to tackle any challenge to support the team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Restaurant Bar Manager
Lampasas Beer Market
Lampasas, TX
05.2023 - Current
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server
Buffalo Wild Wings
Lubbock, TX
03.2022 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bridal Stylist
Davids Bridal
Lubbock, TX
01.2022 - 06.2022
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
Barista
Mojo Coffee
Lampasas, TX
02.2019 - 05.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Criminal Justice
Tarelton State University
Stephenville, TX05.2024
Skills
- Employee Scheduling
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Ethical Awareness
- Study Skills
- Microsoft Excel
- Deadline Management
- Filing
- Computer Skills
Timeline
Restaurant Bar Manager
Lampasas Beer Market
05.2023 - Current
Server
Buffalo Wild Wings
03.2022 - 06.2022
Bridal Stylist
Davids Bridal
01.2022 - 06.2022
Barista
Mojo Coffee
02.2019 - 05.2022
Bachelor of Arts - Criminal Justice
Tarelton State University