Sierra Block
Wichita,KS
Summary
Friendly Front Office Manager with a proven track record in enhancing patient customer service and training staff. I am skilled in scheduling and customer relations, I effectively resolved inquiries and improved data accuracy, contributing to a seamless patient experience and fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Office Manager
Encounter Behavioral Health Counseling Center
Wichita, KS
08.2024 - Current
- Managed front desk operations, ensuring a seamless patient check-in and appointment scheduling.
- Managed complex calendars and scheduling for Director, ensuring optimal time management and prioritization.
- Stayed up to date on electronic health record systems, improving data accuracy and accessibility for patient care.
- Monitored office supplies inventory, taking care of ordering supplies to reduce costs and ensure availability.
- Resolved patient inquiries and concerns promptly, maintaining high standards of customer service excellence.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Team Leader
FedEx
Austin, TX
06.2020 - 06.2024
- Coordinated team efforts to enhance efficiency and productivity.
- Implemented training sessions for new team members.
- Monitored progress on approximately 15 projects per day and provided feedback to optimize team performance.
- Facilitated communication between departments to speed up processes and resolve issues.
- Led weekly team meetings to discuss objectives, challenges, and strategies for success.
- Set performance expectations for the team, while monitoring progress and even providing constructive feedback in professional and respectful manners.
Receptionist
Visionworks
Wichita, KS
04.2017 - 05.2020
- Processed customer transactions accurately and efficiently using POS systems.
- Managed multi-line phone system to efficiently route calls and address inquiries.
- Oversaw inventory management of office supplies, maintaining stock levels for uninterrupted service.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Education
High School Diploma -
Wichita Heights High School
Wichita, KS05.2017
Skills
- Effective multitasking
- Customer service
- Customer relations
- Scheduling and calendar management
- Oral and written communication
- Training and coaching
- HIPAA
- CRM software proficiency
- Bookkeeping
- Advanced knowledge of Microsoft Office
- Billing & Invoices
Timeline
Office Manager
Encounter Behavioral Health Counseling Center
08.2024 - Current
Team Leader
FedEx
06.2020 - 06.2024
Receptionist
Visionworks
04.2017 - 05.2020
High School Diploma -
Wichita Heights High School