Brooks Robinson
Huntsville,AL
Summary
Dynamic professional with extensive expertise in technology and the mortgage industry, dedicated to driving innovation within a forward-thinking organization. Committed to leveraging a diverse skill set while embracing growth opportunities in challenging roles. Open to relocation across the U.S. and authorized to work for any employer, poised to make impactful contributions to team success. Passionate about fostering collaborative environments that enhance productivity and achieve strategic goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Presidential Liaison
LG Electronics
Huntsville, AL
01.2025 - 11.2025
- Assisted with Special projects including but not limited to Proof of Purchase fraud.
- Handled escalated calls as a supervisor.
- Worked with multiple departments to find a resolution for the customer.
Business Development Manager
Foundation Title and Escrow Series, LLC
Huntsville, AL
02.2020 - 12.2024
- Worked on all Social Media to improve relationships with realtors and help grow the company.
- Coordinated and assisted with events to help build the brand with the community as well as give back and help the community grow.
- Provided explanation at the closing table on all documents signed.
- Acted as a mobile notary for the company.
- Assisted Federal agencies with potential land fraud.
Customer Service Representative
Spur Jobs
Huntsville, AL
01.2018 - 02.2020
- Handled phone calls regarding paycheck/ payroll issues.
- Assisted with scheduling due to the needs of the client.
- Worked with local schools and event venues on employment to fill necessary positions.
CALL CENTER SUPERVISOR/JR. PROCESSOR/POST CLOSER
HOMETOWN LENDERS
2014 - 2018
- As supervisor I assisted with scheduling, assigning loans to Loan Officers, training assistant.
- I was then assigned to a high-volume Senior Processor where I assisted with gathering documentation in a timely manner, answering Loan Officer questions, and consistent follow ups.
- As a post closer I was responsible for satisfying conditions to sell the loan as soon as possible.
- Responsible for verifying all documentation submitted with the file for signatures, dates, and more.
- Assisting in eligibility for USDA, VA, FHA, and Conventional loans programs.
CONTENT EDITOR
DEALNEWS
01.2014 - 2015
- Worked independently to maintain website integrity
- Specific attention to detail to assure website information was accurate.
TECH SUPPORT SPECIALIST, VALUE EXCHANGE
COMMTECH 4, COMCAST
01.2010 - 01.2014
- Responsible for connecting, troubleshooting, and maintaining cable TV, Internet, and phone service for residential and business customers while meeting company's daily goals within set time limits.
- Requires attention to detail and strong interpersonal skills to maintain customer satisfaction.
- Met company-set goals numerous times to qualify for quarterly bonuses.
RETENTION SPECIALIST
DIRECTV
2006 - 01.2010
- Assisted with customer service and established the setup of various technologies in multiple locations while providing troubleshooting and maintenance of these systems.
- Knowledge of company-specific programming, strong computer and communication skills, and attention to detail while remaining within company-set goals for time, quantity, and quality.
- Selected as stand-in for supervisor of team as needed, based on performance.
SUPERVISOR
AMERI-TEL
1998 - 2006
- Began as a customer service representative until being selected as a supervisor.
- Performed a variety of tasks including sales, data entry, training of new employees, supervising a team of up to 12 employees while working under time constraints.
- Required a proficiency in time management and multitasking while meeting company-set goals.
Education
Associates Degree - computer technology
CALHOUN COMMUNITY COLLEGE
Huntsville, ALHigh School Diploma -
PAINT ROCK VALLEY HIGH SCHOOL
Princeton, AL03.2002
Certification
- Certified Notary Public May 2022 to May 2025
Timeline
Presidential Liaison
LG Electronics
01.2025 - 11.2025
Business Development Manager
Foundation Title and Escrow Series, LLC
02.2020 - 12.2024
Customer Service Representative
Spur Jobs
01.2018 - 02.2020
CONTENT EDITOR
DEALNEWS
01.2014 - 2015
TECH SUPPORT SPECIALIST, VALUE EXCHANGE
COMMTECH 4, COMCAST
01.2010 - 01.2014
CALL CENTER SUPERVISOR/JR. PROCESSOR/POST CLOSER
HOMETOWN LENDERS
2014 - 2018
RETENTION SPECIALIST
DIRECTV
2006 - 01.2010
SUPERVISOR
AMERI-TEL
1998 - 2006
Associates Degree - computer technology
CALHOUN COMMUNITY COLLEGE
High School Diploma -
PAINT ROCK VALLEY HIGH SCHOOL