Brooks Russell
Springfield,MO
Summary
Diligent and resourceful financial professional skilled in client relations and loan product recommendations. Highly responsive to delivery of services and focused on customer relationship building. Achieves compliance with company policies and regulations in carrying out job functions. Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in customer service standards and regulations.
Overview
21
21
years of professional experience
Work History
Loan Officer Assistant
Clear Audit Services
Ozark, MO
05.2024 - Current
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
Lease Administrator
O’Reilly Auto Parts
O’Reilly Corporate
12.2023 - 05.2024
- Reduced late payments by closely monitoring rent collections and promptly addressing delinquencies.
- Maintained accurate lease records, resulting in improved internal audit compliance and reduced risk exposure.
- Supported legal team with thorough documentation for dispute resolution, leading to favorable outcomes.
- Liaised with property management teams to ensure seamless coordination on maintenance requests and tenant concerns.
- Improved vendor relationships through clear communication, prompt payment processing, and collaborative problem-solving efforts.
- Established strong landlord-tenant relationships through open communication channels and proactive issue resolution strategies.
- Enhanced overall lease management by implementing a system of regular property inspections, identifying potential issues before they escalated.
911 Telecommunicator
City Of Springfield
330 W Scott
10.2023 - 12.2023
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Answered calls from automatic routing system and took basic information from callers.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Loan Officer Assistant
Flat Branch Home Loans
Springfield, MO
11.2017 - 10.2023
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Monitored key dates to obtain information by deadlines.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Assembled important paperwork and disclosures for borrower.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Stay at Home Mom
Self
Springfield, MO
10.2003 - 11.2017
- Skilled at working independently
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Kickapoo High School
Springfield, MO05.2001
Skills
- Reading Comprehension
- Reference Assistance
- Information Documentation
- Data Entry
- Customer Relations
- Correcting Discrepancies
- Speaking Clearly
- Client Correspondence
- Technical Support and Assistance
- Positive Rapport-Building
- Effective Customer Communication
- Providing Feedback
- Serve Customers
Timeline
Loan Officer Assistant
Clear Audit Services
05.2024 - Current
Lease Administrator
O’Reilly Auto Parts
12.2023 - 05.2024
911 Telecommunicator
City Of Springfield
10.2023 - 12.2023
Loan Officer Assistant
Flat Branch Home Loans
11.2017 - 10.2023
Stay at Home Mom
Self
10.2003 - 11.2017
High School Diploma -
Kickapoo High School